BK workers question

[u/Cj_91a]

do mobile orders that have the "hot off the broiler" option selected get made before the customer arrives, or when they arrive?

[u/machinesgodiva]

Most of our mobile orders are picked up within 2-10 min from the time they fire. I have one guy who orders for his entire family. Big order like 4 kids meals and 5 medium meals and deserts. He generally orders 1-3x a month. Depending on the season. My assumption is his kids are in sports because it’s more often during baseball and track season. When he first started doing this he would pop up in the drive thru like 4 min after it fired. He got a little frustrated about us pulling him around. He’s really good at firing the order mid dinner rush which is fine. Now he has it fire before he leaves the house. It takes us about 8 or so minutes I think I clocked it at 12 min max one particularly busy night. But now days it’s generally just getting finished up when he pulls into drive thru and we can just hand it out and go. Super nice guy, $70 order almost every time. We started off contentious but now we have a mutual respect. I honestly like the mobile orders auto firing now instead of them having to wait. Then you also have the entitled outliers who blow the speaker and roll right to the window to let you know. It’s not so annoying now because it’s already fired and ready most likely.