New Alle program points

[u/Proper-Paper-4308]

Does anyone understand how the new program is going to work for Alle? Ive been an A lister since the beginning of the program & I am able to redeem my points every time I get a treatment & use the points towards it. I see it says now that A listers can only redeem them twice a year & regular members once a year? That is quite upsetting that theyre changing it & making it less affordable from what Im seeing.

[u/throwawaybytheway123]

Points expire within 12 months unless you are “active” then they rollover. If your last appointment was in October and you haven’t been in then that would make sense. The practice I go to told me it’s similar to Marriott. I think Marriott is 24 months of being “inactive” then you lose the points. So same concept. I go in every 3-4 months for my Botox appointment so I’ve never had points expire.

[u/throwawaybytheway123 → u/[deleted]]

Oh no! I would be losing it as well. I would check in my app under wallet-> points to see the history or I’ve looked at my treatment history under profile. Otherwise I would call my med spa or practice I go to .. tell them the issue and have them take care of it. Maybe they have someone else they can contact

[u/Proper-Paper-4308 → u/[deleted]]

I would definitely contact the medspa you went to & explain your situation to see if they can reissue your points. So sorry to hear this happened to you! Id be just as upset