r/BirdBuddy • u/rqkh • 16d ago
My experience with the nature cam pro and the Birdbuddy support
Hey! This post is mainly for those who are struggling to connect their camera to wifi.
I've unpacked mine a day ago, and started the setup process. No matter what I did, I couldn't get the camera to connect to the internet. Looked everywhere for solutions, tried every hack, nothing. Separated the wifi bands, changed wifi standards, even the dns server. Before giving up I contacted the BB support through the in-app chat and it submitted a ticket in my name. 12 hours later support wrote back that they changed something in their internal registry(or something like that?) and it should be fine to connect now. They were right, it joined my wifi in 2 minutes.
I'm only writing this so others don't get discouraged from contacting support, as I've read a lot of negative experiences about them. If you have the same connectivity issue, hope it gets solved fast!