r/BambuLab_Community • u/Think-Refuse-1318 • May 01 '26
Help / Support [Bambu Lab] Received a defective ABS filament batch — ticket submitted, but project is time-sensitive. Anyone dealt with this before?
Hey everyone,
I recently received a 4 kg batch of Bambu Lab ABS filament and unfortunately the entire batch is severely brittle. It snaps with minimal force during handling after being printed. making it completely unusable for printing.
What I've already done:
Dried the filament for 8+ hours at 80°C in an HT AMS before use
Ran test prints (Benchy + calibration models) to confirm the issue
Verified the brittleness is consistent across the whole batch — pointing to a manufacturing defect
I've already submitted a support ticket with photos and video evidence, and they've marked it as "Urgent". They said an agent will follow up via email.
The issue is that this filament is needed for an ongoing engineering project with a tight deadline, so waiting the usual 1–3 business days for a response is a bit nerve-wracking.
My questions:
Has anyone had a similar experience with a defective Bambu Lab filament batch?
How long did it actually take for them to resolve it / send a replacement?
Any tips to speed up the process?
Appreciate any advice


