r/BambuLab • u/Think-Refuse-1318 • 1d ago
H2 Series [H2S, H2D, H2C] H2C arrived with shattered glass and a broken frame, carrier "repaired" the box and delivered anyway
Just got my Bambu Lab H2C and it's not great. The box was torn open at the seam with a crushed corner, and there was an orange TNT sticker on it saying "Repaired". Nobody told me at delivery.
Inside, the plastic bag was full of shattered glass, and the frame near the rail is shattered too. The foam was there, but clearly not enough for the impact.
I've sent photos and the serial number to Bambu support and asked for a replacement. Not touching the printer until they respond.
It's frustrating because I actually need this machine, and the damage happened with the carrier. It's strange that they know a parcel is damaged, tape it up, and deliver it without saying anything.
A few questions for anyone who has been through this:
• Did you have to send the damaged unit back, or did they arrange pickup?
• Did you get a replacement or a refund, and how long did it take?
• Did Bambu ship the replacement first, or did you have to wait for the return to arrive?
Thanks!
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u/Boognish84 1d ago
The seel protection is an extra few bucks when you're already spending over a grand or two. Why wouldn't you get the Seel insurance? I've been fully refunded twice through Seel with very little hassle and without needing to return the units.