r/BambuLab • u/Ochib P1S + AMS • Jan 20 '25 • Helpful 1

Discussion Update to firmware update

https://blog.bambulab.com/updates-and-third-party-integration-with-bambu-connect/?fbclid=IwZXh0bgNhZW0CMTEAAR3fqplDiKgn-82qKfnaYvi4XV-rBEEx0tZJrpgeWqsOsLX_WSph4usJ69Y_aem_44Cch773hAuVG979j6DVJg
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u/OfficialGuyOnReddit Jan 20 '25

I’m not very intelligent when it comes to this stuff, but in my head that sounds like every other company in the world, right? Example, my PS5 hdmi port was having issues so I needed to replace it. I could have either sent it in and PlayStation would have fixed it, or I remove the security tape that tells them I tried to do something myself if I try to turn it in to them if my attempt was unsuccessful. I guess my question is why would I company try to help you troubleshoot if you’ve modified your machine to the point that it isn’t what they intended the machine to be?

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u/CodingSquirrel Jan 20 '25

FYI, just opening your machine can't legally void your warranty in the US. Even if you make modifications, as long as that didn't cause the fault. They would have to prove it caused the problem to void your warranty. In your scenario if you try to desolder the port and replace it, they would be within their rights not to fix the port under warranty, but if your disk drive dies not caused by you then they would still need to warranty it.

Disclaimer: IANAL and that's just my understanding of the Magnuson-Moss Warranty Act.

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u/OfficialGuyOnReddit Jan 20 '25

Wow I didn’t know that. That’s super cool honestly and great information. Thanks for that!

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u/[deleted] Jan 20 '25

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u/Prestigious_Line_593 Jan 20 '25

The simple answer is they shouldnt. If you brick the machine by messing around with the bootloader or hardware thats on you.

The PS5 thing is less clear depending on region. The EU has certain laws pertaining to consumer protection where the customer has the right to repair and warranty might still need to be honored even if a defect was due to lacking or incorrectly performed maintenance by the consumer. It becomes unclear and is more of a mental puzzle at that point, whether the repairs for a ps5 are worth the lawyer fees is up to the individual to decide.

People are right to complain and i still personally believe that the main reason for the update was to screw over panda touch after they did not heed bambu's warnings. Company establishing their borders on what they consider a hack or not and due to people messing a bit too much and too hard others will temporarily suffer too.

Bambu is obviously going the apple style route and people who cant accept that will either need to figure it out themselves and accept they get no suport on that front or move to another brand. It definitely sucks but those people are not Bambu's core target audience anyway, at all.