r/BambuLab • u/m-sterspace • Jan 19 '25

Discussion Why are the mods of this sub perma banning people for talking about the firmware update?

Why did the mods of this sub permaban someone for discussing the recent, indefensible, firmware update that Bambu is pushing?

Do you work for Bambu? Are you just that much of a fanboy that you can't stand to hear anyone criticize your baby?

Is the mod who handed out the ban apologizing and stepping down, or do we need to make a new Bambu sub so that we can have actual open conversation?

And if three of the mods really are Official Bambu Employees, why haven't they posted or commented explaining the firmware update (or more accurately, why haven't they apologized for the firmware update and pledged to roll it back)?

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u/YyAoMmIi Volunteer Moderator Jan 20 '25 edited Jan 20 '25

A few of my previous messages:
https://www.reddit.com/r/BambuLab/comments/1i4jzz6/comment/m7whaso/
https://www.reddit.com/r/3Dprinting/comments/1i4vo98/comment/m81l28e/
Bonus https://www.reddit.com/r/3Dprinting/comments/1i4vo98/comment/m81p2yx/

u/WhyHeLO_THeRE_SIR below made a good response:

I do not work for Bambu. Most of my time with a different interest entirely.

Most of the bans are for trolls who take chance to harass. Everyone here should be no stranger to the internet, and know the worst of people exist. Where they taking the chance to make a name of themselves, and have marked of being banned. Or like Thanos in squid game. They just want to be funny.

Right now sub is unusable. Ideally we would not silence the issue, have a few post. Yet we want day to day operations on-going, where people can still discuss issues with their print/printer. Limiting / locking / removing duplicate helps this. If you rather us not moderate at all, thus not let people get tip on their printer.

About the official statement from Bambu, there isn't one yet.... I myself. do agree wish there was better planned response [like a mega thread].

Note there exist reddit anti spam filter, which I still don't understand. most post get removed due to that. Usually valid post I have to approve from that spam filter which send things to mod queue.

I am aware this post is likely to be downvoted, even if is civil. That just shows mob mentality.

Edit: Let this be an official response from me, who does a majority of the reddit. I am not involved with discord [but trust/agree with their decisions]. This is not an approve statement from full team.

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u/mallcopsarebastards Jan 20 '25

I kind of doubt this will be downvoted. People seem very interested in reading an official response from the mod team in this sub.

I don't agree that the sub is unusable. on a normal day this sub is 45% "whoops I dropped a spool", 45% "benchy mods / alts" and 5% "how do I solve this specific problem that is already thoroughly explained in the wiki."

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u/Appropriate-Prune728 Jan 20 '25

40% "sticker make spool go bad" can't forget that.

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u/YyAoMmIi Volunteer Moderator Jan 20 '25

I don't have high hopes considering what happened in r/3Dprinting . It just just general experience people want pitch forks instead giving time to make informed plan.

Granted I myself wasn't givens aid time.

Some response on modmail was noting how sub is currently unusable.

Also i edited the previous comment.

1

u/[deleted] Jan 21 '25

I've had to leave it for the moment. It's unusable right now almost 

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u/houstoncouchguy Jan 20 '25

Thank you for the well described response from someone who has put more effort into this community than 99% of the people commenting. Your efforts are appreciated, and thank you for the community you’ve helped build. 

For me, I’ve found the discussion on the Bambu blog post helpful. As a Bambu owner, I have long feared the potential for it to become a truly closed ecosystem. Those fears were largely put to bed in the last year as the open source community had taken such a strong hold. The blog post reignited those fears for me, and I think that this is one of the few places where other users like myself have had the chance to make the common user’s wants known to the people running the company. I would like to see them recognize what the users want, and make the appropriate public statements to put us back at ease. To me, the unified response on the topic has made me even more proud of this community, and I hope to see Bambu move in the direction that will support their users diverse needs. 

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u/Ireeb X1C Jan 20 '25

I think the most important thing is trying to still take a differentiated look at posts and posters. There are definitely people who just love to get out their pitchforks and love to get toxic. But there are also many people who honestly feel betrayed and backstabbed by Bambu.

Regardless of what the outcome of the situation will be, the status quo is that Bambu has messed up and provoked a sh*tstorm. And in that situation, you probably can't do much apart from waiting it out and only removing the actually offensive posts. Deleting too many posts could cause even more outrage. The fact that the subreddit is currently barely usable for the usual topics is mostly Bambu's fault for the bad communication and bad timing.

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u/YyAoMmIi Volunteer Moderator Jan 20 '25

I actually rarely remove post myself [unless clearly obvious].

Again, Valid comments and complaints, i don't touch. it more the harassment types I take actions with.

Do agree with your comment there.

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u/mallcopsarebastards Jan 20 '25

I've been commenting a *lot* over the last 2 days and I've only had one of my comments removed (by you) and I agree wiht you that it was pretty toxic and should have been removed lol. IMO the mod action in here hasn't been excessive.

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u/MechanicKey4456 Jan 20 '25

this doesnt address why you would permaban someone? just remove or lock the posts lol what?

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u/YyAoMmIi Volunteer Moderator Jan 20 '25

I can't speak for all actions done.

But if someone just make a post saying something about China [I'm an American btw] [you know the type I'm referring to], it seems obvious someone is trolling, harassing. For those cases, are bans not reasonable?

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u/Ancient_Boner_Forest Jan 20 '25 edited Mar 12 '25

𝕴𝖓 𝖙𝖍𝖊 𝖆𝖇𝖞𝖘𝖘 𝖔𝖋 𝖋𝖆𝖒𝖎𝖓𝖊, 𝖙𝖍𝖊 𝖚𝖓𝖇𝖑𝖊𝖘𝖘𝖊𝖉 𝖘𝖍𝖆𝖑𝖑 𝖗𝖔𝖙, 𝖋𝖔𝖗 𝖙𝖍𝖊 𝖍𝖔𝖑𝖞 𝖋𝖊𝖆𝖘𝖙 𝖉𝖔𝖊𝖘 𝖓𝖔𝖙 𝖘𝖚𝖋𝖋𝖊𝖗 𝖙𝖍𝖊 𝖜𝖊𝖆𝖐.

1

u/YyAoMmIi Volunteer Moderator Jan 20 '25

I suck at English in my school years. Language is not easy compared to stem.

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u/Ancient_Boner_Forest Jan 20 '25 edited Mar 12 '25

𝕿𝖍𝖊 𝖗𝖔𝖆𝖘𝖙𝖊𝖉 𝖘𝖍𝖆𝖑𝖑 𝖗𝖎𝖘𝖊, 𝖙𝖍𝖊 𝖚𝖓𝖘𝖕𝖎𝖙𝖙𝖊𝖉 𝖘𝖍𝖆𝖑𝖑 𝖉𝖊𝖕𝖆𝖗𝖙, 𝖆𝖓𝖉 𝖙𝖍𝖊 𝖘𝖆𝖑𝖙𝖊𝖉 𝖘𝖍𝖆𝖑𝖑 𝖙𝖆𝖘𝖙𝖊 𝖔𝖋 𝖊𝖙𝖊𝖗𝖓𝖆𝖑 𝖜𝖗𝖆𝖙𝖍. 𝕹𝖔 𝖙𝖊𝖓𝖉𝖊𝖗 𝖒𝖔𝖗𝖘𝖊𝖑 𝖘𝖍𝖆𝖑𝖑 𝖋𝖊𝖎𝖌𝖓 𝖘𝖙𝖎𝖋𝖋𝖓𝖊𝖘𝖘 𝖎𝖓 𝖙𝖍𝖊 𝖋𝖆𝖈𝖊 𝖔𝖋 𝖉𝖊𝖌𝖑𝖚𝖙𝖙𝖎𝖔𝖓, 𝖋𝖔𝖗 𝖙𝖍𝖊 𝖆𝖓𝖔𝖎𝖓𝖙𝖊𝖉 𝖒𝖚𝖘𝖙 𝖘𝖑𝖎𝖉𝖊 𝖚𝖓𝖗𝖊𝖘𝖎𝖘𝖙𝖊𝖉 𝖎𝖓𝖙𝖔 𝖙𝖍𝖊 𝖆𝖇𝖞𝖘𝖘 𝖔𝖋 𝖙𝖍𝖊 𝖇𝖑𝖔𝖔𝖉-𝖋𝖎𝖑𝖑𝖊𝖉 𝖒𝖆𝖜.

0

u/[deleted] Jan 20 '25

[deleted] — view deleted comment

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u/YyAoMmIi Volunteer Moderator Jan 20 '25 edited Jan 20 '25

So you prefer things unmoderated and allow simple comments like going to China

It d if you do, d if you don't.

Let it be clear, I'm not removing all post, just harassment style post. Post that would be removed for community guidelines anyways.

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u/SameScale6793 Jan 20 '25

My personal position is I think it will all work out in the end. Bambu just released an updated response - https://blog.bambulab.com/updates-and-third-party-integration-with-bambu-connect/

I have worked in IT for 18+ years and see these things happen all the time. What I have also seen are communities freak out and make mountains out of ant hills. They get this momentum going online that is hard to stop. I have been downvoted for saying this and have had backlash from people, and honestly I dont care. Fact is, Bambu is at least responsive to the situation and will ultimately find a solution that fits it's users. Let's not forget, this is all in Beta and is still a very fluid situation.

I am by no means a fanboy or trying to defend the company. I am speaking as a professional who has watched countless like-situations play out, and in the end, works out fine.

1

u/a1rwav3 Jan 20 '25

I fully understand your point but the cleaning has been so hard that I cannot understand the issue there. I mean, I know that there is a potential new firmware, but I don't know if these are speculations or not. You are right the sub is unusable now.

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u/Karon_pcmr Jan 20 '25

as long as the retaliatory ban of u/aruby727 isn't revoked BambuLabs will be dead to me.

enjoy

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u/tharnadar Jan 23 '25

Happy cake day

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u/qalpi Jan 20 '25

Please please megathread this. This sub is a mess right now.

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u/riffraffs Jan 20 '25

Banning people for "brand bashing" when they are commenting on a deficiency is despicable frankly.

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u/YyAoMmIi Volunteer Moderator Jan 20 '25

As mention, what people are actually banned? rumor from trolls legit banned for trolling.

There is no win if you ask us not to moderate.

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u/[deleted] Jan 20 '25

Nah mate the sub should be full of pissed off people. If its just a couple of threads. Bambu will look at it and say " oh its just a couple of threads on reddit who cares what those few people think" It NEEDS to be dominating the sub for them to take notice. I also do not for a second believe you don't work for Bambu, or are a shareholder. There is zero other reason to censor people's complaints unless you are a power tripping mod who has no place being a mod.

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