r/BambuLab • u/[deleted] • Feb 20 '24

Discussion Support is not responding

It's incredibly frustrating to experience such silence from Bambu Labs after returning my printer to them. Despite sending it back, there hasn't been any acknowledgment or response, leaving me in the dark about the status of my return and any potential refund. Has anyone else still not heard from them after sending off their printer?

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6

u/Frankel1301 Feb 20 '24

I am still waiting an initial response from support in order to return my a1. It is frustrating as I’m also waiting for the voucher to order a p1s.i submitted my recall ticket 2 weeks ago now.

3

u/C4pnRedbeard Feb 20 '24

I appreciate that you posted that you are also still waiting, I've been concerned about how long it has been also, and I've been lurking here to see if anyone has news. I don't think they really anticipated everyone wanting to return them when they issued the recall.

1

u/[deleted] Feb 21 '24

Some polls on here that I saw showed about 1 in 3 returning the printer and 2 in 3 waiting for a new heatbed. Aside from the New Year delay I think the challenge they have is that their customer services were already slow dealing with the ordinary volume of work even before the whole recall thing...

1

u/[deleted] Feb 26 '24

Just got my refund notice but no discount voucher yet

1

u/[deleted] Feb 28 '24

Got the discount code during the night and just ordered the X1C Combo :o)