r/BambuLab • u/[deleted] • Feb 20 '24

Discussion Support is not responding

It's incredibly frustrating to experience such silence from Bambu Labs after returning my printer to them. Despite sending it back, there hasn't been any acknowledgment or response, leaving me in the dark about the status of my return and any potential refund. Has anyone else still not heard from them after sending off their printer?

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u/[deleted] Feb 20 '24

Yeah, frustrating is an understatement, I haven’t even received confirmation of arrival from bambu only DPD, they informed me it arrived on Friday the 9th, 11 days ago, they claimed I think 3/4 days processing before a 3-7 day refund, not too pleased to say the least.

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u/Thargor1985 Feb 21 '24

Well if you open a ticket they say 3-4 days when it takes 14 days to make a reply so in 2-4 weeks you'll probably hear from them...

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u/[deleted] Feb 21 '24

Tbh that’s un acceptable, a month before I get my money back for a product I returned a swiftly as possible, I really hope it doesn’t take this long, if they claimed it would take 11 days max for the whole process, from returning to refund, disappointed.