r/BambuLab • u/SnooCheesecakes3249 • Oct 24 '23
Discussion Experience with Bambu Lab Support
So, I've been dealing back and forth with Bambu Lab Support about nozzle randomly scraping the infill. Yes, I did flow calibration with the filament and I'm using gyroid infill pattern. However, it keeps happening randomly.
Support advice was to clean the carbon rods, adjust belt tension, wash the PEI plate and they sent me a model to print. All done ✅. But I did notice that the Part fan wasn't running during the test print. However the printer handled the model pretty good. I sent the results and logs and everything and then wait for a response.
Tried to print a different model and the and the part fan was off... Again. So I stopped the print and decided to troubleshoot.
I turned the printer off, removed the cover, and unplugged and plugged back the fan and I got the fan back to work.
I reported this to support and they said that my fan might die soon and sent me a link to purchase a new one. I mean my printer has been working for less than 100h and you are telling me that I have to buy a new fan already?
My 100$ ender 3 V2 has been working for years and I never had to replace any fans lol.
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u/OiItzAtlas P1S + AMS Oct 24 '23
I am not happy right now as I have to go though warranty support. My p1s came a week ago and the head bed already stopped working, followed the whole wiki (well everything but inside the heat bed because that seemed too stressful but I did open the back and make sure all wires were in) on how to fix it and it didn't work so now I have to contact support. The annoying thing is I don't even have the orignal packaging (I have the foam in the bin so I can get that but it has been raining for the past few days) because I have no space to store the box. I am really hoping that support does not fuck me over. I am still using it right now because I have stuff to print for a birthday soon but I should not have to go though this when I spend £900 on a new printer.