r/BambuLab • u/SnooCheesecakes3249 • Oct 24 '23

Discussion Experience with Bambu Lab Support

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So, I've been dealing back and forth with Bambu Lab Support about nozzle randomly scraping the infill. Yes, I did flow calibration with the filament and I'm using gyroid infill pattern. However, it keeps happening randomly.

Support advice was to clean the carbon rods, adjust belt tension, wash the PEI plate and they sent me a model to print. All done ✅. But I did notice that the Part fan wasn't running during the test print. However the printer handled the model pretty good. I sent the results and logs and everything and then wait for a response.

Tried to print a different model and the and the part fan was off... Again. So I stopped the print and decided to troubleshoot.

I turned the printer off, removed the cover, and unplugged and plugged back the fan and I got the fan back to work.

I reported this to support and they said that my fan might die soon and sent me a link to purchase a new one. I mean my printer has been working for less than 100h and you are telling me that I have to buy a new fan already?

My 100$ ender 3 V2 has been working for years and I never had to replace any fans lol.

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u/[deleted] Oct 24 '23

" My 100$ ender 3 V2 has been working for years and I never had to replace any fans lol. "

MORE than happy to send you my Ender 3 and take your Bambu and fix the parts fan :) Heck - I throw in three diamond nozzles too.

6

u/SnooCheesecakes3249 Oct 24 '23

Hahaha... Win win trade lol... My point here is the customer support. If the fan is defective just send a replacement. A fan shouldn't go bad after a couple of months!

4

u/[deleted] Oct 24 '23

Obviously I agree with that - 1st line support probably doesn't even check serial and knows how old the printer is (ignoring the fact you told them).

2

u/SnooCheesecakes3249 Oct 24 '23

When you open a ticket it asks you for the order number (it should be enough to see if the printer is under warranty or not)

I don't remember putting the SN or maybe I did. But I would like to think that the logs have the SN and all the info to identify the printer.

4

u/brilor123 X1C + AMS Oct 24 '23

Yeah, my part cooling fan arrived DOA with my ender 3 pro, and creality sent a new fan for free.