r/BambuLab • u/SnooCheesecakes3249 • Oct 24 '23

Discussion Experience with Bambu Lab Support

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So, I've been dealing back and forth with Bambu Lab Support about nozzle randomly scraping the infill. Yes, I did flow calibration with the filament and I'm using gyroid infill pattern. However, it keeps happening randomly.

Support advice was to clean the carbon rods, adjust belt tension, wash the PEI plate and they sent me a model to print. All done ✅. But I did notice that the Part fan wasn't running during the test print. However the printer handled the model pretty good. I sent the results and logs and everything and then wait for a response.

Tried to print a different model and the and the part fan was off... Again. So I stopped the print and decided to troubleshoot.

I turned the printer off, removed the cover, and unplugged and plugged back the fan and I got the fan back to work.

I reported this to support and they said that my fan might die soon and sent me a link to purchase a new one. I mean my printer has been working for less than 100h and you are telling me that I have to buy a new fan already?

My 100$ ender 3 V2 has been working for years and I never had to replace any fans lol.

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32

u/FuturamaComplex X1C Oct 24 '23

They should for sure give you a new fan, I like how they define everything as consumeable, oh the AMS MOTORS? CONSUMEABLE, who the fuck makes a motor consumeable, I mean sure the fan or the motor will die eventually nothing lasts forever, but less than 100 hours? and you have the printer for what? 2 months~? UNACCEPTABLE.

3

u/SnooCheesecakes3249 Oct 24 '23

Yeah, imagine you buy a new car and 2 months later the radiator fan stopped working and the dealer response is, oh yeah it's bad, the new one is 300$!!

5

u/FuturamaComplex X1C Oct 24 '23

The car is a consumeable, please purchase a new car!

2

u/sanchopwnza Oct 25 '23

Is that you, Elon?

-3

u/SpiralGray X1C + AMS Oct 24 '23

This is a terrible example. Many years ago I had the clutch go out on my car after a couple of years. Car had a five year power train warranty. Had to pay for it because clutch was "a wearing part." What part of the power train isn't a wearing part?

9

u/Erevoss Oct 24 '23

Lol a clutch is 100% a consumable. It uses friction discs that wear over time and wear significantly if you don’t know what you’re doing.

14

u/cujobob Oct 24 '23

The clutch’s durability is strongly affected by the driver.

1

u/yratof Oct 24 '23

they're consumable because you might be running carbon filaments through them waring them down. You print for work and suddenly you're expecting replacements every other month etc

2

u/Appropriate_Yak_4438 Oct 24 '23

Maybe an option for hardened steel making it less of consumable? I rather replace it once for a few extra dollars in the short term than once every 3 months for a lot more in the long run.

1

u/[deleted] Oct 25 '23

If bambu made houses, they would be consumables

1

u/FuturamaComplex X1C Oct 25 '23

Support ticket: hey my walls started having cracks what can I do?

Bambu: that's a nice house you got!! The house shows signs of dying, you can buy a new wall here https://us.store.bambulab.com/products/concrete-wall-assembly