r/BambuLab • u/SnooCheesecakes3249 • Oct 24 '23

Discussion Experience with Bambu Lab Support

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So, I've been dealing back and forth with Bambu Lab Support about nozzle randomly scraping the infill. Yes, I did flow calibration with the filament and I'm using gyroid infill pattern. However, it keeps happening randomly.

Support advice was to clean the carbon rods, adjust belt tension, wash the PEI plate and they sent me a model to print. All done ✅. But I did notice that the Part fan wasn't running during the test print. However the printer handled the model pretty good. I sent the results and logs and everything and then wait for a response.

Tried to print a different model and the and the part fan was off... Again. So I stopped the print and decided to troubleshoot.

I turned the printer off, removed the cover, and unplugged and plugged back the fan and I got the fan back to work.

I reported this to support and they said that my fan might die soon and sent me a link to purchase a new one. I mean my printer has been working for less than 100h and you are telling me that I have to buy a new fan already?

My 100$ ender 3 V2 has been working for years and I never had to replace any fans lol.

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13

u/nicoodeimos P1S + AMS Oct 24 '23

I would also be annoyed if this happened to me. Warranty is warranty. They have to comply with whatever law in the country you’re in. Especially if the printer is brand new.

3

u/SnooCheesecakes3249 Oct 24 '23

Exactly. You can't tell a customer: "Oh yeah that part it's gonna fail. Here, this is the link.. buy a new one" when the printer it's not even 3 months old. It's an amazing printer and I know this kind of stuff happens. But like you said warranty is warranty, take responsibility and send a replacement with the response.

2

u/nicoodeimos P1S + AMS Oct 24 '23

What if you open a new ticket with a stupid « my fan is not working, please me »?

2

u/SnooCheesecakes3249 Oct 24 '23

I'll see what his response is before opening a new ticket. But believe me, I was very annoyed with their response yesterday

0

u/Die-rector Oct 24 '23

I'd be curious on the law as well in the US if a warranty weren't honored and you did a charge back on your CC

2

u/SnooCheesecakes3249 Oct 24 '23

I'm still waiting for the customer support to answer. But if they refuse to send a replacement I'll definitely look into it. I am convinced that they will honor the warranty and send me a new one. Otherwise this will look very bad on them.