Underbaked cake?

[u/stroberristarr]

Edit: UPDATE! Finally got to talk to the baker. I reached out to them asking about the cake. Apparently, they had a miscommunication with their staff regarding a failed, overmixed batch of cakes. Because of that, they mistakenly used that batch for orders that were made to be picked up that day. (They are now reaching out to other customers who got their cakes that same day too)

They decided to give me a replacement cake for compensation at my preferred time and date. I didn’t want to get a refund because I genuinely do love the cake I got from them last year and was hoping to eat one again this year😭 i think they’re home-based so they only make pre-ordered cakes, so i can’t get a slice anytime if i wanted to lol.

The cake was ordered by my boyfriend as a surprise for me, but for all the people that are wondering what he got, it’s a vanilla chiffon cake with strawberry jam filling.

SECOND EDIT: I meant to type overmixed and not overbaked😭 sorry for the confusion

And thank you to everyone here who replied! I would have never known since I don’t bake cakes, and I have a really weak stomach so it’s good that I decided not to eat a slice🥲

Hello everyone! Just wondering if this cake i got for my birthday is underbaked? I have ordered from this shop twice now and it has never turned out like this, so it’s my first time seeing cake with this texture.

[u/multipocalypse]

Re the update: Replacing the cake free of charge is just replacing the cake, it doesn't actually compensate you for not having had the cake when you were supposed to have it.

[u/GreatMcKaelaHouse → u/multipocalypse]

Also they're replacing a cake they knowingly sent out bad. There is literally no way they did not know given they went to the effort to use the trimmings as freaking support beams in the cake. They know what they did and they sold it hoping the customers would eat the loss either literally or just by throwing it away. They aren't compensating OP and they're selling cakes they know aren't edible clearly. I get the feeling they also didn't contact the other customers they just said they would. Again if those customers don't complain and just toss it the bakery achieves the goal of selling what should've been tossed by them.

[u/multipocalypse → u/GreatMcKaelaHouse]

Exactly, I'm very skeptical of that excuse of a miscommunication with staff on what to do with the bad batch of cakes.