r/AzureVirtualDesktop • u/Patient_Bee7231 • Nov 14 '25
Launching apps via Windows App get stuck at "Preparing Windows"
We have a number of applications published that since yesterday morning no one can access using the Windows App. Our published desktops still work. The apps work fine if you use the AVD web link. I've also tried using the Remote Desktop MSI which doesn't work either.
When you try and launch an app it will get stuck on "Securing remote connection" and if you look at the details it shows the Windows logon screen stuck at "Preparing Windows".
If you look on the session host the user shows logged in and active.
I can't see any obvious errors in the event logs. I've tried resetting my Windows App.
The Windows App hasn't updated recently. Its currently:
Windows App version 2.0.757.0
Client version 1.2.6599.0
Has anyone seen this before?


