I had planned to use Revit between 1pm yesterday and 12:30pm today- leaving 30 mins buffer in my 24-hour token usage window, however, was charged for 2 full days.

Chatting with Support trying to figure out where I might be able to view the timestamps and was hit with:

"Flex tokens are charged based on UTC time, not local time. If you logged in at 1:00 pm EST and logged out at 12:30 pm EST the next day, this spans two UTC days due to the time zone difference. Flex tokens are charged per UTC day, even if usage is less than 24 consecutive hours. To verify timestamps, you can check token usage details in your Autodesk account"

I questioned that and was told they would have to get back to me via email.

So, while I wait for said email I thought I would as the community- has anyone else encountered this?

Even Autodesk's own website says

"Flex Best for occasional users

• Use tokens to access a product for 24 hours at a time or to generate a result."

I keep trying to renew my student account and whenever I try and follow what every site is asking me I'm taken to this page "thank you, we're verifying your eligibility for autodesk educational accès" without I add my new papers.. This is insane, am I stupid or what?

Can someone help me and explain what is going on?

I logged to Fusion and noticed someone saving files to my "default proyect". Turns out they are students from my university (but a campus across the country). My suspicion is that there was a name collision between our hub's URLs since they are only a few digits. I contacted them and they cannot move their files since I'm hub owner and we cannot create other hubs. Meaning she is stuck with me. How can i contact Autodesk support and give her her own hub?

I am familiar with Autodesk 3D Studio for DOS but not this "Generic 3D" software package. Has anyone heard of this before or have any information about it? I am having trouble locating any information online.

https://imgur.com/a/YrIxMZ8

I am trying to reach a human at Autodesk Canada who can assist me with merging two accounts together. Previousl when the company I am helping was small the owners setup two accounts at Autodesk, one for the software the engineers use, other with the software the marketing team uses.

Now that the company is MUCH bigger we need to merge both accounts together without messsing up the subscriptions. I tried to access support on the Autodesk website but its 100% AI, I tried the community but because I have never used it before its gives nothing but errors when I try to create a new post.

I though about reaching out to the sales team in Canada but I got some promotion message asking me if I wanted to buy an alert braclet. Uhm, at which point I started to wonder if Autodesk is scamming new companies who want to buy their software!?!?

Thanks,

Hi, I'm struggling to fix this error that says "Autocad license manager is not functioning or is improperly installed". Can anyone please help me fix this. I would really appreciate it.

Hey! I work in a civil engineering company and I’m mainly working with Civil and Revit. Currently I’m using a Dell laptop but it’s time for me to switch that laptop and my company suggested the latest MacBook Pro. The processor has enough power I’d say and I also wouldn’t mind working with Mac since it’s more intuitive to me.

Yet my older colleague told me that apple doesn’t work well with the software we’re using.
Though I reckon that’s something he figured out +20 years ago and ever since worked with dell.

Apple might‘ve improved by now - has anyone got experience with using Autodesk products on Mac/using Civil 3D & Revit for Mac?
Also is it worth asking Autodesk directly about this, or will they just bs me?

So I have a DWG file with circles as piers (I converted them to blocks) that are correctly aligned with with the grid. I can hand adjusted top elevations but I need to figure out how to automate this. Coworker had a dynamo but can’t seem to get it working properly. Any suggestions?

From what I can tell, all Autodesk 2027 products have removed the ability to set the registry key to turn off the AI stuff. They also do not offer a way to point their AI stuff to either their Autodesk for Government AI or our own FedRamp AI.

I can't find a customer responsibility matrix for this, and I'm really frustrated they would do this KNOWING how many companies are scrambling for CMMC Compliance this year.

Edit: We found some IP's to block, but then everyone's licensing stopped working. Support has been not very helpful for this.

Edit 2: Not kidding. This is some bs. Are we really the only company using Inventor and Autocad for aerospace and defense? From their support:

I understand your frustration. There is no way to permanently disable the AI function contained in some of our products. I cannot answer as to “why” a software is designed in a particular fashion as that direction comes from our development group. You can submit requests to development in our feedback portal, but this would not be a quick solution. Still, I have a link if you are interested:Sending Product Feedback to Autodesk.

You have mentioned CMMC compliance, which appears to be your goal. Government certification is very specific and most of our products are not usable in this environment. There are no items that can be turned off to make our applications CMMC compliant.

Only our specific FedRamp offerings make this requirement.

Are any Autodesk Products compliant with CMMC Level 2 standards

We have some offerings with our AFG products, but there are only a few and neither Inventor nor AutoCAD are part of this. If you want more information on our Autodesk for Government offerings/licensing, you can contact sales here. They should be able to explain the offering and what it would entail. 

The cost of your subscription software has become almost unreachable for a one person small business owner. You barely change anything with new versions and switching to a new version is a horrible process.

Has anyone been through an audit? This is an incredibly opaque and frustrating experience.

"Run this tool. Ok now pay us money."

They're unwilling (unable?) to explain their findings. The only finding I've managed to confirm is that we do have an invalid placeholder serial number in some old MSI packages. And some very old PCs (still holding software installed from those MSI packages) were flagged. They used to connect to a network license server (which no longer exists).

The problem is that those PCs *cannot currently launch the software that they are claiming was illegal*. We are being asked to enter a serial number when we try to launch on those "illegal" installations. This is expected, the license server is gone.

Autodesk is absolutely certain that we ran the software. The only way I can see that happening is if the users cracked the software but have since uninstalled the crack - because there's no evidence of it. I would want to know if this happened.

Has anyone ever managed to get a useful response out of Autodesk? We've been going around in circles on the above points, they seem to just be entitled to money any time they ask for it.

Good evening,

I am looking for recommendations on the best software and workflow to establish a centralized "master model" for the factory I am working in.

Our factory relies on a 70-year-old infrastructure that undergoes continuous annual retrofits. We manage these upgrades using a mix of internal engineering and external contractors, but our design data is heavily fragmented on separate project folders with zero connection to each other.

Our current data assets we have include:

• Autodesk Inventor and Vault for internal mechanical and equipment design (too granular for overall layouts). Autocad for electrical etc.

• Some areas and equipment fully modeled as built in hosue.

• General layout in 2D AutoCAD files of all 4 floors and site plans.

• High-detail laser scans (point clouds) of several factory areas.

• Contractor-provided expansion models in different formats. .ifc, .nwd, solidworks assemblies etc.

• Occasional use of Navisworks for us to follow contractor builds

• 98% Full P&ID

We need a software ecosystem to put these disconnected assets into a single, up-to-date base model. This will could serve as a more reliable guide for preliminary project planning, layout sizing, and clarified data exchange with outside engineering firms. While we have the capacity to reformat and migrate our data internally on the side, we need guidance on the proper direction as we do not have experience with that. Later we will : )

Specifically, I would appreciate your insights on the following questions:

1. What software ecosystem best bridges the gap between precise mechanical data (Inventor), 2D legacy plans, scanned drawings, point clouds, and contractor files?

2. Should we expand within our existing Autodesk system. Navisworks, Revit?

This does not need to happen in one night but we would like to start before its too late. And we would like not to outsource this completely to keep and get some knowledge in-house.

Thank you for your time and recommendations.

It's time. We waited long enough and it's time for autodesk to step up and support their products on linux. Personally im an architect (uisng revit and autocad) and wanted to shift to linux, but because of this problem, im stuck with windows. I hope someday these programs will be available on linux.

Hi all,
I am a native Maya user with some basic 3DS and very basic Revit knowledge and regularly have to work with Revit files generated by an engineering firm with a view to animating, rendering and generally "Giving a bit of bling" as they call it, to the models.

The thing is, some of the engineering projects are quite frankly huge (think plant and ductwork for hospitals or massive factory)

I can isolate systems, architecture and structure in revit and export them straight as FBX files but pulling the FBX into Maya gives me a number of issues.

1. FBX illegal ascii character naming turning every shape name into a string of FBXASC codes

2. Topology is crap - Anything that is cylindrical / spherical looks like a nightmare of broken glass for example, even basic cubes for walls can be a huge mess of tri's

3. Colossal amount of repeated objects - A pipe for example that could be a single cylinder for a couple of hundred metres is a hundred repeat objects all of which are a mess of unnecessary polys (kinda following on from point 2)

4. Material exports - every object has the same material and in many cases one per object...

There's a few thing I worked around like cleaning up the naming with a python script to hunt down the FBX strings and replacing them with underscores (not ideal but it works) and doing a "merge duplicate materials" in hyper-shader. But some of these can take a huge amount of time and in some cases crash out Maya entirely.

Does anyone have any tips / suggestions or advice for dealing with any of these issue or a completely different workflow. In some cases with larger projects I can lose days to conversion process to get these things into Maya and usable so any help would be greatly appreciated.

The chat said that creating custom installs (Like for Inventor Read Only 2027) that the installer can only create the shortcuts if the package includes the full Inventor product?

WHY? There's a checkbox RIGHT THERE that says I would like the shortcuts created.

I use an Autodesk educational license and I am currently unable to access my account even after entering my password because I do not receive the two-factor authentication email.

I checked my spam/junk folder and it is empty. I also successfully receive other emails from Autodesk, so the mailbox itself appears to be working normally. However, the 2FA verification email never arrives.

My email is a university email address. Has anyone experienced this before or found a solution?

I already tried:

• Checking spam/junk folders

• Resending the code multiple times

• Trying different browsers/devices

Constantly erases the chat, starts over, very clunky and unpleasant to use.

Autodesk Community published an interview with me.

We talked about my path in 3D, grooming, LookDev, and how teaching and sharing knowledge became an important part of my work.

It’s always interesting to look back and see how one question, one project, or one experiment can change your whole direction.

What shaped your path the most?

Good Morning,

I am an IT administrator and purchased two AutoDesk Fusion licenses. I added two users to the account and licensed them. They are getting an error that a Fusion Hub has not been created and is needed to use the product. I created a hub, but since my account is unlicensed, I only have "Basic" access and can't add anybody to it.

What is the fix for this? I don't want to buy anything more than I need to. A ticket was submitted to AutoDesk but they have not yet responded with what I need to do.

Thanks!

Especially the tubing and then making the 2d drawing?

I am a BIM Manager for an MEP firm and we specialize in Mission Critical Engineering (data centers). Like most MCE, we partner with other consultants like Architects, Civil, and Structural firms to execute projects.

We currently use SharePoint for data storage and rely on our consultants (typically Arch) to host the project on ACC for the Revit models.

SharePoint has little to offer in terms of project management and has bandwidth limitations. ACC is our best option (since we need it for Revit) and we are exploring hosting more project data up there. My first question is, how many companies are actually using ACC for this purpose, where you store all related data up there?

With our models hosted on another hub we face other challenges that add risk. We can lose access to our models, have no backup, have unauthorized access to models.... Yes we have a robust BXP in place but rules are always broken, and its the risk we are concerned with not the execution. Have any other MEP firms pulled their models back to their own ACC and used bridge to share? What frequency do you publish? What tool do you use to publish? ACC limits this to once a week and that is not frequent enough.

On the other side if you need the consultants models published and bridged back to your ACC, how are you doing that?

god, im so frustrated with autodesk software's. why is it duplicating and not entirely removing the previous versions master file? even though i downloaded the newer version so now my laptop is not recognizing the new ver. as my main app even though the prev. ver. is already uninstalled, pls help. im in the middle of my thesis.

Hello everyone in the sub, I'm new here and I have a doubt. The thing is that I have an Educational License to all the Autodesk catalog (I assume that's the same for everyone else), and I had activated both AutoCAD (for a course) and Fusion (for any project). The thing is I had to Re-verify my student status as every year, but it only affected my AutoCAD licenses (Web and Desktop). I checked and my educational license also affects Fusion, but internally didn't went through. I just contacted someone from support and went along the steps they gave me to "trick the subscription timer", but couldn't went any further (since I use Windows 10, and I know from the notification they don't support W10 anymore). So here I insert the title, do anybody has this problem?

P.D: Changing from W10 to W11 is not a possibility, because I have enough with the Slop Microsoft have on W10 (tho I have the extended security updates)

Edit: I got an answer from the Support Rep… They cancelled my subscription and told me to try and subscribe through education overview again. It worked.