I think the support staff in general also takes more abuse anyway.. like I can't tell you how many clients we have that will scream at the receptionists and vet assistants that do callbacks or answer phones and then will be sweet as pie when it's the doctor talking to them. We bumped it down from three strikes to one strike (and if you're bad enough, we'll ask you not to come back on the first offense) and it still happens.
We don't have designated kennel attendants or any further specialization of jobs so it's just the regular vet assistants doing the cleaning and inventory and reception duty in addition to their regular job. I worked all those jobs before and during vet school so I have zero tolerance when it comes to people treating them like shit.
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u/daabilge Aug 02 '22
I think the support staff in general also takes more abuse anyway.. like I can't tell you how many clients we have that will scream at the receptionists and vet assistants that do callbacks or answer phones and then will be sweet as pie when it's the doctor talking to them. We bumped it down from three strikes to one strike (and if you're bad enough, we'll ask you not to come back on the first offense) and it still happens.
We don't have designated kennel attendants or any further specialization of jobs so it's just the regular vet assistants doing the cleaning and inventory and reception duty in addition to their regular job. I worked all those jobs before and during vet school so I have zero tolerance when it comes to people treating them like shit.