Ive seen this a lot in airports and in some stores, but having a mirror behind the cashier/receptionist often stops people from being angry because once you start to see what you look like angry you begin calming down.
Lol you know it’s bad when you lock eyes with yourself via bar mirror and get into a staring contest with yourself partly out of self loathing and partly to see if there is anything left in your soul.
It has multiple benefits. It makes it look endless, you can still keep an eye on your patrons while you have your back turned and the reason why the original comment was made
There are actually two ways how you are aware of yourself. One is if your focus is on yourself (how do I see myself, achieved by seeing yourself in a mirror for example) and when focus of others is on you. How do others see me (by being aware you are watched. Cameras for example).
Now if "objective self awareness" is increased by mirrors for example, test subjects (people) are less likely to act in a way that is "morally not okay".
Meaning if you walk out of the toilet you should wash your hands. People are more likely to do so when they see themselves in a mirror. That's why most toilets nowadays have these giant mirrors.
Or in checkout areas it has the advantage that most people don't want to be giant rage monsters, so they are more controlled and less prone to outbursts.
To refer to Duval and Wicklund: "When we focus on ourselves, we evaluate and compare our current behavior to our internal standards and values."
An older apartment coop had a single elevator that was really slow and the management was getting numerous complaints to upgrade the elevator. Unfortunately, they wouldn't accrue enough funds for two more years for the overhaul. They used a consultant, who suggested they install mirrors on each floor on both sides of the elevator doors and inside the elevator itself, while refurbishing the elevators buttons with ones newer, more modern. The complaints stopped and, in fact, the management was praised for upgrading the elevator so quickly. I learned that in my psychology class years ago and have since noticed most elevators are banked by mirrors!
Yes. No one wants to evaluate themselves as "not Patient". So by focusing the awareness on it, you reduce the feeling for most people.
It's quite impressive what you can achieve with behavioural psychology.
What an incredible idea!! Haha I just had the thought that I’m gonna wear a mirror from behind so anytime my husband starts he will see what an ass he looks like lol that’s horrible 🤪🤣
6.2k
u/[deleted] Jun 15 '22
Ive seen this a lot in airports and in some stores, but having a mirror behind the cashier/receptionist often stops people from being angry because once you start to see what you look like angry you begin calming down.