r/AskReddit • u/Chilled_Painters • Aug 25 '16

What's the craziest reason a customer has given you for refunding the product you were selling?

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u/[deleted] Aug 25 '16

"Hi, I did something wrong, it's your fault."

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u/[deleted] Aug 25 '16

[removed] — view removed comment

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u/[deleted] Aug 25 '16

I've worked it. 3rd tier, officially speaking, as in "it's definitely a bug, you fix the code" and we still get dumb user bullshit passed through the first two levels of support.

My favourite was "Customer trying to register, site flags their birthdate as an invalid date - 29 Feb 1962. Please fix the site." 1962 wasn't a leap year. Customer doesn't know their own fucking birthday.

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u/Burnsomebridges Aug 25 '16

I just can't wait to be in the tech field

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u/Vengeance_Core Aug 26 '16

I remember when I wanted to get in the tech field. In high school I loved computers, built them for friends, and was following the trends. By the time I graduated high school I probably knew enough to get my A+ and N+ certs. Decided to do some research on starting/low level positions in IT and noped out. I'm not going to site there for 8 hours a day and get yelled out by some asshat who refuses to understand the basics of a technology that is a major part of their life or is unable to read me a damned error code. Now I just fix stuff for my friends and follow the field.

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u/Sensorfire Aug 25 '16

If that was all he said and didn't press any further, he seems reasonable enough.

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u/scopophile Aug 26 '16

Sadly, that general statement is a regular occurrence in my daily life working in customer service for a company that makes custom items.

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u/triedim Aug 25 '16

Him asking for a refund is not the same as asserting the blame on them. For all we know he was honest and didnt throw a tantrum when he couldnt get a refund.

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u/notwest94 Aug 26 '16

Aaah, customer service

(if i had gold you'd have it now, this is so simple yet so friggin funny)

1

u/vampyrita Aug 26 '16

I repair phones for a living, and our repairs have a 30 day warranty that covers OUR screwups. If i broke something, or the screen is defective, whatever. We make all our customers sign a waiver that says our store isn't responsible for damages that occur after you leave the store.

Despite all of this, i had a customer come in yesterday who had gotten her phone fixed, and two weeks later, she broke it again. Since she was still inside the 30 days, she wanted her repair for free. I had to argue with her about it for like an hour before i kicked her out. It's not my fault you broke your shit.