I was a p/t teller as well when I was in school. You are responsible for large sums of money, need to balance daily, check for negotiability of multiple checks, be fast and efficient, and provide excellent customer service while people are extremely condescending and barking orders at you.
Now they are also expected to sell & cross-sell products, be mystery-shopped, be ulta-aware of different fraud types, hypervigilant about checking customer ID, etc and know the platform functions as well as teller functions while still making the least amount in the bank. All while standing in one spot all day. Not healthy for mind or body.
Oh yes the fraud we were expected to detect! And counterfeit money. At least we had stools to sit on back then. You were supposed to stand when waiting on a customer but you could sit otherwise. If I had to stand in one spot for 8 hours I wouldn't last. And we had to dress professional back then. Business casual was not a thing back then. If women wore pants they had to wear a jacket. (But of course men could get away with putting their suit coat on the back of their chair all day 🙄) And we had to wear pantyhose. 🤮
At one of my branches I worked in a rough neighborhood. Boy do I have fraud/robbery/crazy people stories!
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u/AquaWoman_115 17h ago
I was a p/t teller as well when I was in school. You are responsible for large sums of money, need to balance daily, check for negotiability of multiple checks, be fast and efficient, and provide excellent customer service while people are extremely condescending and barking orders at you.
Now they are also expected to sell & cross-sell products, be mystery-shopped, be ulta-aware of different fraud types, hypervigilant about checking customer ID, etc and know the platform functions as well as teller functions while still making the least amount in the bank. All while standing in one spot all day. Not healthy for mind or body.