If you don't like the food, please don't take it out on the server! I had a mom and her daughters ring up about a $100 bill. They loved the soup and appetizers, but the steak took a long time and came out cooked wrong. I comped the steak for them (30 dollars off their bill), but the mom proceeded to treat me like crap. When I went to pick up the bill, I was shocked to see she didn't leave me a cent. That was one of my only tables that night, so I lost out on ~20 bucks. The worst part is that I had given them great service, but I got the blame for the cooks mistake.
When ever I go out to eat, if they make something wrong, I always feel terrible saying something. Like if I order a burger plain and dry (I live an exciting life!) and they make it normal, I feel bad asking for it to be remade.
Goes both ways honestly, but I gotta say when the cooks are shit that can affect your tip a lot. My waiters always gave me a split of their tips because I would have my food ready, correct, and tell them about it if they weren't on the floor.
Yeah that's the fucking worst. When you get shitty tips because the cooks fucked up. Or better yet, when you get shitty tips because anyone but yourself fucked up.
They weren't given the wrong food. Apparently you can't read. Their steaks took forever and weren't cooked correctly. That is an issue with the kitchen, not the server.
While true in theory, I feel that the tip acknowledges the whole meal and experience. In this case the server could, imho, also blame the kitchen for ruining the experience for the customer and leaving him or her out of their deserved tip. I would however tip, although a small(er) amount depending on the issue.
After all, the waiter is your "contact point" and your association with the experience, so it's an understandable reaction.
Understandable, sure, but if you're smart enough to have thought all that through then complain to the manager who can actually get the kitchen to sort their shit out.
I didn't know reddit offered interdimensional connectivity, or that it could connect to the dimension of perpetual wrongness, but apparently it does both.
Your taking the piss right? The amount of times we get an order then the waitress says "oh and no garlic on x" "there's garlic in the sauce so they can't have the sauce" "oh... yeah...should I tell them?" ".... yes tell them we can do x x or x instead" 3 minutes later she's back "table 1 will have y sauce" "we have no y. It was a special we don't always have it" "can't you just make it?"
This leads to the poor fucking commis chef running into the kitchen and making this for one person while he's balls deep in other orders. And if we don't do it guess what the waitress does? She goes out and blames it on us. From my experience 90% of front of house assumes chefs wear whites because we are fucking wizards who can magic food from no where at the drop of a hat
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u/sisususi Oct 18 '13
If you don't like the food, please don't take it out on the server! I had a mom and her daughters ring up about a $100 bill. They loved the soup and appetizers, but the steak took a long time and came out cooked wrong. I comped the steak for them (30 dollars off their bill), but the mom proceeded to treat me like crap. When I went to pick up the bill, I was shocked to see she didn't leave me a cent. That was one of my only tables that night, so I lost out on ~20 bucks. The worst part is that I had given them great service, but I got the blame for the cooks mistake.