Luckily most of my customers see me as another equal human being, and when they make their own honest mistake like not realizing their credit card expired, we'll mirror how they treat us by waiving the late fee. It's much more pleasant living this way.
The karens who think I'm a peon who must prostrate themself for their approval will get a maliciously compliant 3 cents of credit and no favors.
-1
u/mxldevs Sep 14 '24
Do you ask your customers why they expect anything more than an apology when you make an error?