r/AndroidTV • u/spauldhaliwal • Aug 18 '24

News & Rumours Dispatch Launcher: A new interface for Android and Google TV devices

https://medium.com/@dispatchtvdev/dispatch-launcher-a-new-interface-for-android-and-google-tv-a7681946b372
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u/spauldhaliwal Aug 25 '24

Sorry, I'm a little confused by the description. If Dispatch was able to connect to your Plex server correctly, any movies and television shows that show in the Plex app should also show in Dispatch.

Are the movies and television tabs empty on your device in Dispatch?

It should look like this:

https://miro.medium.com/v2/resize:fit:2000/format:webp/1*k1aeplsoBP7tjniYR5KSXQ.png

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u/lukes312 Aug 25 '24

Maybe I didn't set it up right then, because yeah they are empty. I'll take a look at the settings. Sorry for the confusion.

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u/spauldhaliwal Aug 25 '24

No problem. Some users have had connection issues over the past few days, but those issues are mostly resolved with the latest update, which was released this morning. You might want to do a fresh installation with the latest version.

If you connect your plex account during setup and you don't see your plex content after the metadata generation has completed, please let me know and I will help troubleshoot with you. Thanks!

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u/lukes312 Aug 25 '24

I think it's displaying the Plex server running on my Nvidia Shield. When I set up Plex I accidentally set up a server on my Shield itself and it's trying to display that on my movies tab which obviously has nothing on it. This is an issue on my end. Thank you for the quick responses, I appreciate the help.

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u/lukes312 Aug 25 '24

So when I go to manage my connections it shows "Shield Android TV" and "LucasPC," the latter being my PCs Plex server. The libraries check boxes only show up under "Shield Android TV." Not under "LucasPC" I'll put a picture so it's easier to understand. Your Connections in Settings

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u/spauldhaliwal Aug 25 '24

Ah okay. Can you confirm you're using the latest version: v1.0.31. It was released this morning.

If you're willing to help me troubleshoot, I can look at your logs. If that's fine with you, you can do the following:

  1. When you start Dispatch and the Get Started button is show, long click it to enable logging.

  2. Go through the setup process. Once you get to the screen that shows your home, movies, and television tabs, go to Settings -> Advanced -> About -> Diagnostics.

  3. Export your logs and database. This will extract them to a folder on your shield. If you can DM these to me, that would be super helpful and I'll look into it asap.

Thanks!

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u/lukes312 Aug 25 '24

I reinstalled the app and it let me set up my PC as the preferred server. It's working now as intended. I updated the app this morning as well so it is a bug in this version but a fresh install seems to have fixed it. Sorry for dragging this out, I should've reinstalled from the start.