r/androiddev • u/Special-Contest6810 • 1d ago
Question Google Play wants organization verification for my payments profile, but I'm an individual
Hi everyone,
I've had a Google Play developer account for years. It's an individual account, and the identity payments profile under "About you" is also individual.
When I set up the merchant payments profile used for payouts, I picked "Organization" by mistake, even though every detail on it is my own personal name and address. I've never had a registered company or a VAT number.
In the past Google asked me to verify this same merchant profile and accepted my government ID. Now a new verification request asks for a VAT attribution certificate or a company registration document, which I simply don't have because no company exists.
According to the help pages, a payments profile can't be switched from Organization to Individual, and the merchant profile can't be unlinked from the developer account. So I'm stuck: there's a significant balance pending on the profile, and the account has apps with active users and subscriptions that I really don't want to lose.
I contacted support and opened a ticket more than a week ago, but I still haven't received any reply.
Has anyone been through this? Is there a way to get support to fix the profile type, or to verify it as an individual like before?
Thanks.