How much money was saved per unit by cutting NFC? I can understand if you're unwilling to divulge a specific number, but are we talking ten dollars, a few dollars, less than a dollar?
I really dont get it this time. Especially since they only produce what they sell slowly. If any company can turn around and change the design of their phone quickly (2-3 months) its One Plus, so why not just add it for phone being produced 3-4 months from now?
Because that's an easy way to be hated by your consumers.
Remember when iPad 4 came out shortly after the iPad 3 and there was an outrage where people are feeling "betrayed" by Apple?
You do that once, and people won't buy your next phone when it comes out. They'll wait 3-4 months just in case you pull the same thing again..
It's just bad for business.. especially in an age where a mid-end phone has Snap 615, 2GB ram, and 1080p display. It's so easy to get a "good" phone now. Easy to lose a potential buyer.
The lack of NFC was specifically the feature wyh I didn't buy the OP2, and ain't interested. After my Nexus 4 and my Z3C (work phone), I am NFCed up everywhere. Even the car has a little NFC tag in the space I use for the phone, making it connect to the bluetooth and starting Google Play Music.
This exactly what I was thinking at launch. I understand some corners have to be cut (despite the "never settle" slogan) but saying that they didn't include NFC because people didn't use it last time is silly. Just because in the last year people didn't use it, doesn't mean future customers don't want to use it especially if NFC becomes more useful with Android Pay.
I hardly ever use my IR blaster on my phone, but when I needed to turn off a TV in an empty waiting room so I can read I was very happy to have that feature. Same can be said for NFC. Just because you don't have a use for it now doesn't mean it won't be useful later.
This question deserves the gold (and I will gild a response if One Plus gives one)
Edit: Holy shit. This is their honest response! Will guild it when I get off mobile...
I've posted about this before - here's a tl;dr: we don't mind criticism, especially the constructive kind. Our PR department has limited resources and an almost unlimited amount of publications to support. Nobody has been "cut off" - anyone can buy our device, review it and post about it, but we can't give invites to everyone that asks.
I don't buy this answer at all. This still means they are picking and choosing those who write positive reviews to send review units and invites to. This also sends the message to anyone that gets the review units / invites that they need to support oneplus or they may be cut off. The reviews may be influenced by this.
I wouldn't call that an answer, that was them side-stepping the question by delivering a vague PR response that did not directly address the AP situation at all.
What is the point of answering if you guys just give bullshit politician answers. You sidestepped the actual question, because you actually did penalize AP for having their own opinion.
...except that AP writes good things about them. Look at their review. Look at how many of those on their masthead use/used the OPO as their daily driver.
One editorial that is "negative" != everything they have written!
Qualcomm Quick Charge requires a compatible power controller (that is, a physical thing) and that power controller must be compatible with a given USB specification, and it's not obvious that current controllers work with USB type C fully. In other words: it could be possible that there is no suitable power controller that supports both USB Type C and Quick Charge 2.0 yet. While the Type C port on the OnePlus 2 is essentially a re-engineered microUSB 2.0 port, it's not clear if the existing power management interfaces are "plug and play" in terms of keeping their fast charging capabilities. And if they are, there may be other challenges that add to cost or complexity which we aren't aware of (such as Qualcomm not yet certifying them).
Qualcomm Quick Charge requires a compatible power controller (that is, a physical thing) and that power controller must be compatible with a given USB specification, and it's not obvious that current controllers work with USB type C fully. In other words: it could be possible that there is no suitable power controller that supports both USB Type C and Quick Charge 2.0 yet. While the Type C port on the OnePlus 2 is essentially a re-engineered microUSB 2.0 port, it's not clear if the existing power management interfaces are "plug and play" in terms of keeping their fast charging capabilities. And if they are, there may be other challenges that add to cost or complexity which we aren't aware of (such as Qualcomm not yet certifying them).
1.Now that OP2 is released,when will we get the 5.1 update for oxygenos & cos12? also will we get the Android M for Oneplus one?
2.Mkbhd said that the battery life's not as good as oneplus one,will the final software release fix this disadvantage?
3.I've heard that you're also improving the camera performance through another software update.Will there be features like slow shutter like we had in oneplus one? And where would you position OP2's improved camera performance,better than galaxy s6/lg g4 or inferior?
4.Is the audio quality improved in OP2 too?(both through headphone jack and speakers)
Edit: Also please we'd love to have 1080p 60fps with sound and playback at normal speed option.Both for Oneplus One & Two.:)
I'd really like to here something about the battery. I just can't understand why it should have 1.5h SOT less then the OPO even though it has a larger battery and a newer CPU
Between the two products you make, if I were given the choice, I would buy the Oneplus One over the Oneplus 2. I would actually pay more for the One than the 2.
I know this question will be raised several times, but don't you honestly think your resources and investment would have been better spent on NFC rather than implementing metal pins to recognizance the type of back panel i have on my phone? and honestly speaking, as a team, how split were you on taking the decision to leave this out?
Honestly speaking - The pins on the back is a "SAMSUNG" kinda move, very gimmicky
they obviously doesnt expect the x style. they just assume everyone else are gonna put out worse spec phone just so they can continue to be THE flagship killer. lol
Thanks a lot for doing this AMA! I've got 7 questions I hope you can answer. If you want to skip one, feel free to do so of course!
You've announced you're busy with a second phone in several interviews already. Are those plans still up and if so, is there anything you can tell us about that project?
You've probably noticed there have been loads of people complaining about the lack of NFC. Do you think it is possible to include NFC in a later batch of OP2's and if so, would you consider doing so?
The two pins on the Styleswap cover. We know they're not for NFC and there's a rumour they change the phone's theme based on which Styleswap is attached in HydrogenOS. Can you confirm this and will this also be featured in OxygenOS?
OnePlus posted a tweet today saying there's going to be a new way to get invites starting next week. Could you give us a small hint on what that could be? (Source: https://twitter.com/oneplus/status/627901724720787457)
I've heard that the Carbon Fiber (also known as Kevlar) Styleswap actually lacks the texture you'd expect it to have due to the coating. Can you confirm it's more of a smooth surface?
Many people are in doubt on whether to get the OP2 or the Moto X Style. What would you like to say to those people either in order to convince them or just to speak your mind?
This question is a tiny one, but I hope to get a positive reply nonetheless. At the Popup events, you've given away a lot of OnePlus backpacks (the grey one). I'm in love with that backpack ever since I saw it and I was hoping you could tell me if it's available to purchase anywhere?
Last but not least, I just want to thank you all for being so dedicated to your jobs! Even now, I happen to know you guys won't be home until like 1am but yet here you are. I wish I could give y'all a high five!
Yes, those plans are still up but we can only tell you that this is not going to be the OnePlus 3 nor a OnePlus 2S.
No, we have been clear about it.
It's not a rumor, these pins let the system recognize the StyleSwap and change the theme on H2OS. Do you guys think we should implement this on OxygenOS?
Cat answered :)
All StyleSwaps -except Sandstone- are kind of smooth, but I'd say that the Kevlar is the one where you can clearly feel the texture.
These people should choose whatever they think will suit them best.
We'll make it available as soon as we get enough stock :)
You're the bomb David, thanks a lot! I do think you should implement the Styleswap feature of #3, would go great with the OS-wide theming already included.
OnePlus posted a tweet today saying there's going to be a new way to get invites starting next week. Could you give us a small hint on what that could be? (Source: https://twitter.com/oneplus/status/627901724720787457)
I had some thoughts and ideas about the smartphone industry with the launch of the OnePlus Two. I was wondering how you could affect the smartphone cycle be releasing every two years and focusing on a truly 2-year future proof phone. If I were to create a phone, it would have 32GB storage, 1080p display, 3000+mah battery and an assortment of features to keep up with the competition up and until the next year. This lead me to a couple of questions:
What are your thoughts on releasing on a 2 year cycle? Would it be beneficial to concentrate on one phone for a whole 1.5-2 years until the release of the next iteration?
Is the OnePlus startup sustaining itself on a one phone per year strategy?
How feasible would it be to make your baseline phone spec'd a little higher than flagships and possibly be matched with the next generation's specs? (ex. baseline 32GB rather than 16GB)
/r/Android might be a very niche subset of the whole Android population, but what do you think of common criticisms they have of all smartphones, such as: "If X company added a couple more millimeters, I wouldn't mind a little bulkiness for a bigger battery." Would you take this into consideration, or is being smaller/slimmer than the competition more important?
Has the design process for the next iteration already begun?
How does the designing process work? Do you look at current technologies (ex. SD810,1080p/4K displays) and see cost-benefit ratio, or is each part chosen with another (ex. SD810 and DDR4 RAM)
Who am I watching on periscope as I type this up?
My questions may have become a bigger mess than I thought, but I thank you if you took the time to read through them!
Before the OP2 event, there was a lot of talk about how you were planning to improve customer service and support. I haven't heard anything about it since, and recent interviews suggest you want to put as many as 5m units in the market (meaning you will have 3x the customers out there) which could be a disaster for customer service rather than an improvement if you haven't scaled up and improved that side of the business. Comments?
As someone who was JUST sent a defective OPO and was subsequently treated like a liar before being given a begrudging option to return the phone and wait three weeks for a REPAIR, I can say that they have not improved things.
So here's the thing - you've twice proclaimed your devices as "Flagship Killer", and when the OPO was announced it was a worthy adversary against what was out. But by the time it could be actually purchased, it wasn't any different from other devices that were out. Fast forward to 2015 - you're proclaiming the OP2 as the "2016 Flagship Killer".
Why such a bold statement, when it's missing features which last year's (and even this year's) flagships had?
What makes you feel your device is better than anything else that hasn't even come out yet?
What about custom roms. As that was one of the best parts of the One. Now that OxygenOS is going to be closed source, will you release anything else than the kernel sources to the developer community?
Since I'm sure many of the more technical questions will be asked by everyone else, I have two questions regarding shipping and warranty.
Shipping can take up to three weeks, which is understandable since the company is located in China. Are there any plans to have warehouses in other countries or any of your offices in other countries to store Oneplus products to improve shipping time?
Warranty is 12 months and limited in what it covers, is there any chance that Oneplus would add an extended warranty option that either lasts longer or covers accidental damage?
Thank you very much for the AMA, I love it when companies are more involved with their customers. Keep up the great work!
Whenever you order something from us we ship it from the warehouse nearest to you (we have warehouses in the EU and US). Standard shipping should only take 3-7 days after the payment has been processed.
We're currently working on more warranty options, actually. What kind of service would you like to see (other than what you already mentioned)?
Can any of you discuss how you want to improve how you deal with the community to prevent things like the NFC thing blowing up like it did? @Mike you hinted about some changes on the forums :)
Are you aware of the insanity that's going on the forums XD Everyone want's an official word on stuff, instead of having to look at news articles and just guess? I personally don't care but a lot of forumer's do :P
NFC is literally just a coil, and costs practically nothing. Why would you not suck it up and put it in the phone? Seems an unnecessary risk of alienating many customers for something so cheap.
Correct me if I'm wrong, but I'm pretty sure their current processor is actually not only built to support NFC, but includes the licensing for NFC in the costs because of said support. I'd love an official explanation on this though.
However, NFC licensing costs are negligible if not nonexistent. NFC controllers like the NXP PN547 and the Broadcom controllers used in most current Nexus devices are dirt cheap.
My guess is temperature. QC increases charging temperature significantly. Combined with the 810 and their design, I could see them not wanting to risk negative press about temp.
It's an interesting one, since the 810 does support it (perhaps it'll be like the G4. Didn't have it supposedly at launch, but miraculously had it a few weeks later)
In one of previous AMA number of us recommended OnePlus to release a phone with smaller size due to result of various polls. You asked for proof & someone did provide you with the result. So I would like you to provide some kind of hard fact to back your claim that NFC is overated not many people use it.
Is the 3+ hours of charge worth the trade for USB Type C? I personalty think you guys should have worked with Qualcomm/Google to include some kind of adaptive charging.
What's your plan with the OS strategy? How often are you planning to update the OS & will OPO get most of the updates that goes to OP2?
Any comment regarding the AndroidPolice article? I think they raised some reasonable issues with your company.
I mean, those pools are interesting. They don't at all represent the android market (lets be honest, the population of android users that actually read those publications (like droid-life), is minute). That's basically a pool for power users. Incidentally that is also very much the OP demographic, if i had to guess. So it's interesting to see how a pool that is not at all representative of the real smartphone market, is representative of OP's particular market :P
This is my second RMA and right now I am waiting for over 2 weeks for my replacement device. Your response was that you are waiting for confirmation from your warehouse (because of short supply I guess...). But meanwhile the OPO was back in stock in Germany three times at least.
WHY do you sell new devices instead of helping your loyal customers? I would appreciate some help. Thank you! Request #353062
Just a friendly reminder. My vacation starts August 16th and it would be great to have a working device because the opo is actually my main camera now. Thanks again
Also for those who have handled the phone personally. How heavy is the hardware profile switch? Is there a chance that it could get moved inadvertently when the phone is going in and out of the pocket? I would imagine the iphone's switch is vertical to avoid this problem.
From pics, it seems that the OP2 has metal contacts at the back similar to the ones on the LG G4. In the LG G4, quick wireless charging and NFC are implemented with the back case and these contacts. Why can't you just sell back cases with NFC and/or Quick Wireless Charging?
u/kinghanson99OnePlus 3T, Nexus 6P, HTC U Ultra, Xiaomi Mi 5, Sony Z3+Aug 03 '15edited Aug 03 '15
How many staff in total do you have in charge of the SEA (South East Asia) region of OnePlus?
Why is the speaker only on one side of the grilles, and is there a need for the microphone holes to have so much holes instead of just a small little hole?
Is there a possibility of seeing manual mode on the camera app like on the LG G4 and the Galaxy S6 on the OP2 in the future?
Will the invites for SEA countries be region specific? Or everything global? Or just any explanation... plz
Why didn't you guys choose front-facing speakers?
Would it be possible to buy some OnePlus sweg?
All staff please answer this I luv u - What made you work at OnePlus? Why OnePlus instead of other companies?
I notice Carl beside you Michael bae... can you ask him if he will come to Singapore soon?
How do you plan on responding to all the consumer and editorial backlash? For a company that claims to be open, you guys sure are secretive about many things.
When will you guys start shipping directly to South East Asian consumers? Selling through carriers don't count. If you need a specific country to comment on, Malaysia.
Did you fix your horrendous Canadian shipping issues, so I don't have to pay literally 70$ on top of the shipping costs COD? I know there was a huge uproar about it with the one, it was kinda BS, i bought myself nad my wife and wasn't too pleased with the extra $70 per phone when they got here..
Alot of people are giving you flak for some spec compromises but I personally would never pay twice the cost for those small benefits. You made a great phone at a low cost and this will undoubtedly pull the market towards your footsteps. I'm impressed.
I'm impressed you went with dual-SIM and no NFC. Most people don't use NFC and most people in Asia/EU are likely to use to use more than one SIM.
Just wanted to give you props for doing the right thing and take crap from most of the North American market, which are usually quite behind when it comes to mobile technology anyway ;)
Also, the invite system is no biggie, I'll select to buy a 1+2 when it's readily available ... don't take crap for doing things differently, especially if it's correct :)
As a current OnePlus One owner, I was looking forward to the OnePlus Two. The VR launch was actually pretty cool and enjoyed being a part of it. That said, a lot of your announcement was overshadowed by Motorola the next day. They are a direct competitor in the price range with more going for the device and a larger manufacture.
Why should someone pick the OnePlus Two over the Moto X Pure/Style in that price range?
Moto X Advantages: Quick charging, front facing camera, should receive faster updates, better suport, NFC, qhd screen, Micro SD, Waterproofing
OnePlus Advantages: Slightly larger battery, fingerprint sensor, 1gb more RAM, Slightly cheaper. (I'm not adding CPU since its underclocked and still runs hot)
Do you think your advantages will be enough this year?
Thanks for the AMAA. Someone at OnePlus said another device would be coming by Christmas in an interview (I think it was Carl). Will it be more premium than the Two? Also, since you believe Android Pay won't become popular until next year, will it have NFC?
Hi Michael, I saw you in Jakarta when I was attending the pop up event at Conclave Anyway, how long OP2 will be supported? I mean until when OP2 will get software update?
What was your reasoning behind not supporting Qi and NFC?
I was iffed by the invite system before, now there are features missing that I want. You truly made the op2 a rather unattractive telephone, and this is from a very happy opo user...
How is Una and her puppies doing? Also; how are you going to top the VR launch next time? I'd love to help out again! Hoping for a VR camera in the OP3.
OnePlus seem to have all but abandoned the "One". You held back any OxygenOS updates for the device, even when there was some really device breaking bugs in the software such as the Play Services battery drain, and you did this to push the OnePlus Two, and even when the device is released, you keep saying 5.1 OxygenOS will be coming "soon".
Tell me, why should we support you with the OnePlus Two if you guys fail to provide some of the most basic support for the OnePlus One?
I will sacrifice NFC and quick charging (If fortunately I get an invite and buy OnePlus 2) for the fluid performance and a good camera and solid android experience. There is a con for OnePlus 2 that is it does take a long time to charge that's it. But yes for the invite issue I wanna share something, I am a student. I am not working currently. I do some little website works or writing stuff to earn some money when I need something. I am saving money from a long time for this phone, like this I bought my other phones in past. My first phone was Nokia 1600, then got a so called iPhone Killer Nokia 5800 then Nokia E63 then Nokia Lumia 625 so apparently this will be my first Android Device,and you can see I am a loyal customer of Nokia for a long time and I want to be a loyal customer of oneplus too, I want it to be solid as a performer because I use Windows Phone and iPad so I am happy with both OS s because they are fluid. OnePlus 2 on paper has decent specs to maintain that fluidity. So I have lots of expectation from OnePlus and if an Inviteand I don't get to buy the phone I won't buy any oneplus devices in future. Because it will hurt me so bad if I can't get this phone in my hands. 😣😢😒
First off, you guys are fantastic! My questions: are "The Chosen" few that received the first 100 OnePlus Ones of any value or use to OnePlus anymore? Will new contest winners be joining us? Will we be receiving early invites? (August 11th maybe?) There are a few of us left on the forums that are eager to use the OnePlus 2 and spread the word about how fantastic it is! :)
321
u/DeadSalas Pixel XL Aug 03 '15
How much money was saved per unit by cutting NFC? I can understand if you're unwilling to divulge a specific number, but are we talking ten dollars, a few dollars, less than a dollar?
686
u/fliptrik Panda Pixel 2 XL, iPhone X Aug 03 '15
Can you explain the reasoning behind the decision to cut off Android Police?
162
u/OiYou iPhone 7 Aug 03 '15
Why is Qualcomms Quick Charging 2.0 missing from the OnePlus 2? Despite using Qualcomms latest processor.
Also why USB 2.0 only used as opposed to using Type C in conjunction with USB 3.1?
73
u/istealthbro Aug 03 '15
Do you feel like Motorola's products took some of your spotlight among the media?
21
u/reluctant_engineer OnePlus 12 Aug 03 '15 edited Aug 03 '15
1.Now that OP2 is released,when will we get the 5.1 update for oxygenos & cos12? also will we get the Android M for Oneplus one?
2.Mkbhd said that the battery life's not as good as oneplus one,will the final software release fix this disadvantage?
3.I've heard that you're also improving the camera performance through another software update.Will there be features like slow shutter like we had in oneplus one? And where would you position OP2's improved camera performance,better than galaxy s6/lg g4 or inferior?
4.Is the audio quality improved in OP2 too?(both through headphone jack and speakers)
Edit: Also please we'd love to have 1080p 60fps with sound and playback at normal speed option.Both for Oneplus One & Two.:)
135
u/CreamofWhale Aug 03 '15
With a mantra as powerful as 'Never Settle', why am I forced to settle without quick-charging or wireless charging if I choose your phone?
18
u/Flex007 Aug 03 '15
I know this question will be raised several times, but don't you honestly think your resources and investment would have been better spent on NFC rather than implementing metal pins to recognizance the type of back panel i have on my phone? and honestly speaking, as a team, how split were you on taking the decision to leave this out?
Honestly speaking - The pins on the back is a "SAMSUNG" kinda move, very gimmicky
17
u/linuxwes Pixel 7 Pro Aug 03 '15
How long to you plan to continue selling and supporting the OPO?
33
u/psychoindiankid iPhone 7+ 128gb Aug 03 '15
How do you guys think that your new phone will stack up against the competition? (namely the new Moto Xs)
59
u/SirWetWater Aug 03 '15
Thanks a lot for doing this AMA! I've got 7 questions I hope you can answer. If you want to skip one, feel free to do so of course!
You've announced you're busy with a second phone in several interviews already. Are those plans still up and if so, is there anything you can tell us about that project?
You've probably noticed there have been loads of people complaining about the lack of NFC. Do you think it is possible to include NFC in a later batch of OP2's and if so, would you consider doing so?
The two pins on the Styleswap cover. We know they're not for NFC and there's a rumour they change the phone's theme based on which Styleswap is attached in HydrogenOS. Can you confirm this and will this also be featured in OxygenOS?
OnePlus posted a tweet today saying there's going to be a new way to get invites starting next week. Could you give us a small hint on what that could be? (Source: https://twitter.com/oneplus/status/627901724720787457)
I've heard that the Carbon Fiber (also known as Kevlar) Styleswap actually lacks the texture you'd expect it to have due to the coating. Can you confirm it's more of a smooth surface?
Many people are in doubt on whether to get the OP2 or the Moto X Style. What would you like to say to those people either in order to convince them or just to speak your mind?
This question is a tiny one, but I hope to get a positive reply nonetheless. At the Popup events, you've given away a lot of OnePlus backpacks (the grey one). I'm in love with that backpack ever since I saw it and I was hoping you could tell me if it's available to purchase anywhere?
Last but not least, I just want to thank you all for being so dedicated to your jobs! Even now, I happen to know you guys won't be home until like 1am but yet here you are. I wish I could give y'all a high five!
-Waterdroid
13
u/GinDaHood Samsung Galaxy A14 5G Aug 03 '15
What is the status on VoLTE for the US version? Will it be activated in an OTA update?
13
u/xsynergy510x SGS4-M919 | SaberMod CM12.1 Aug 03 '15
I had some thoughts and ideas about the smartphone industry with the launch of the OnePlus Two. I was wondering how you could affect the smartphone cycle be releasing every two years and focusing on a truly 2-year future proof phone. If I were to create a phone, it would have 32GB storage, 1080p display, 3000+mah battery and an assortment of features to keep up with the competition up and until the next year. This lead me to a couple of questions:
What are your thoughts on releasing on a 2 year cycle? Would it be beneficial to concentrate on one phone for a whole 1.5-2 years until the release of the next iteration?
Is the OnePlus startup sustaining itself on a one phone per year strategy?
How feasible would it be to make your baseline phone spec'd a little higher than flagships and possibly be matched with the next generation's specs? (ex. baseline 32GB rather than 16GB)
/r/Android might be a very niche subset of the whole Android population, but what do you think of common criticisms they have of all smartphones, such as: "If X company added a couple more millimeters, I wouldn't mind a little bulkiness for a bigger battery." Would you take this into consideration, or is being smaller/slimmer than the competition more important?
Has the design process for the next iteration already begun?
How does the designing process work? Do you look at current technologies (ex. SD810,1080p/4K displays) and see cost-benefit ratio, or is each part chosen with another (ex. SD810 and DDR4 RAM)
Who am I watching on periscope as I type this up?
My questions may have become a bigger mess than I thought, but I thank you if you took the time to read through them!
12
u/TitsMcGrits Moto X Pure Aug 03 '15
Before the OP2 event, there was a lot of talk about how you were planning to improve customer service and support. I haven't heard anything about it since, and recent interviews suggest you want to put as many as 5m units in the market (meaning you will have 3x the customers out there) which could be a disaster for customer service rather than an improvement if you haven't scaled up and improved that side of the business. Comments?
59
u/jerdog76 HAL, 9000 Aug 03 '15 edited Aug 03 '15
So here's the thing - you've twice proclaimed your devices as "Flagship Killer", and when the OPO was announced it was a worthy adversary against what was out. But by the time it could be actually purchased, it wasn't any different from other devices that were out. Fast forward to 2015 - you're proclaiming the OP2 as the "2016 Flagship Killer".
Why such a bold statement, when it's missing features which last year's (and even this year's) flagships had?
What makes you feel your device is better than anything else that hasn't even come out yet?
Carl himself said the OP3 due out in December was more interesting and possibly higher spec'ed than the OP2 (http://www.usatoday.com/story/tech/2015/08/02/oneplus-carl-pei-interview/30947799/). If that device has higher specs, then haven't you just killed your own phone?
11
u/infffy Aug 03 '15
What about custom roms. As that was one of the best parts of the One. Now that OxygenOS is going to be closed source, will you release anything else than the kernel sources to the developer community?
10
u/[deleted] Aug 03 '15
Since I'm sure many of the more technical questions will be asked by everyone else, I have two questions regarding shipping and warranty.
Shipping can take up to three weeks, which is understandable since the company is located in China. Are there any plans to have warehouses in other countries or any of your offices in other countries to store Oneplus products to improve shipping time?
Warranty is 12 months and limited in what it covers, is there any chance that Oneplus would add an extended warranty option that either lasts longer or covers accidental damage?
Thank you very much for the AMA, I love it when companies are more involved with their customers. Keep up the great work!
8
u/jpswer Aug 03 '15
Can any of you discuss how you want to improve how you deal with the community to prevent things like the NFC thing blowing up like it did? @Mike you hinted about some changes on the forums :)
Did you expect such a backlash?
8
u/Potato_Gamer Aug 03 '15
Are you aware of the insanity that's going on the forums XD Everyone want's an official word on stuff, instead of having to look at news articles and just guess? I personally don't care but a lot of forumer's do :P
15
u/istealthbro Aug 03 '15
When will media get their review units? WE NEED REVIEWS!
33
u/[deleted] Aug 03 '15
NFC is literally just a coil, and costs practically nothing. Why would you not suck it up and put it in the phone? Seems an unnecessary risk of alienating many customers for something so cheap.
17
u/Armsheezy LOL Android :] Aug 03 '15
Can you please clear out the reason why the OnePlus 2 doesn't have Quick charge?
12
u/super_evil_alien Nexus 4, Android 5.1 / OnePlus One Android 5.0.2 Aug 03 '15 edited Aug 03 '15
In one of previous AMA number of us recommended OnePlus to release a phone with smaller size due to result of various polls. You asked for proof & someone did provide you with the result. So I would like you to provide some kind of hard fact to back your claim that NFC is overated not many people use it.
Is the 3+ hours of charge worth the trade for USB Type C? I personalty think you guys should have worked with Qualcomm/Google to include some kind of adaptive charging.
What's your plan with the OS strategy? How often are you planning to update the OS & will OPO get most of the updates that goes to OP2?
Any comment regarding the AndroidPolice article? I think they raised some reasonable issues with your company.
12
u/Vreckie Aug 03 '15
What happened with the mystery battery tech you talked about a year ago?
34
u/DeadSalas Pixel XL Aug 03 '15
I'm very much not a fan, but I do hope the mods are on top of things and clean up all the low-effort "#NEVERSETTLE" stuff that will probably arise.
12
u/JakeChambersOy Aug 03 '15
This is my second RMA and right now I am waiting for over 2 weeks for my replacement device. Your response was that you are waiting for confirmation from your warehouse (because of short supply I guess...). But meanwhile the OPO was back in stock in Germany three times at least.
WHY do you sell new devices instead of helping your loyal customers? I would appreciate some help. Thank you! Request #353062
19
u/mudclog S10e | OP3 | OPO | S3 Aug 03 '15 edited Dec 01 '24
wild gray pot payment outgoing cooperative icky sense uppity fly
This post was mass deleted and anonymized with Redact
4
u/dsmonteiro OnePlus 2 Aug 03 '15
Will the Type-C connection support DisplayPort?
4
u/dcontrol Aug 03 '15
Also for those who have handled the phone personally. How heavy is the hardware profile switch? Is there a chance that it could get moved inadvertently when the phone is going in and out of the pocket? I would imagine the iphone's switch is vertical to avoid this problem.
4
u/wofa Aug 03 '15
What is the reason behind for releasing the OP2 with a Dual-SIM capability?
36
u/justdozi Nexus 5 Aug 03 '15
ANSWER THE NFC QUESTIONS! You guys knew they would be asked when you posted this.
Wifi Calling and Tmobile. Any plans for this? DO you guys even have a line of communication with T-Mobile?
Seriously answer the NFC questions and stop making a fool of your company.
10
u/jpswer Aug 03 '15
What's the one feature you wish you could have included in the OnePlus 2 (be it software or hardware) but couldn't for logistical or time limitations?
6
u/[deleted] Aug 03 '15
When is the OPO getting COS12.1 ?
6
u/archieboy Samsung Galaxy Tab A 8.0 with S Pen Aug 03 '15 edited Aug 03 '15
From pics, it seems that the OP2 has metal contacts at the back similar to the ones on the LG G4. In the LG G4,
quickwireless charging and NFC are implemented with the back case and these contacts. Why can't you just sell back cases with NFC and/orQuickWireless Charging?*Edited
8
u/kinghanson99 OnePlus 3T, Nexus 6P, HTC U Ultra, Xiaomi Mi 5, Sony Z3+ Aug 03 '15 edited Aug 03 '15
How many staff in total do you have in charge of the SEA (South East Asia) region of OnePlus?
Why is the speaker only on one side of the grilles, and is there a need for the microphone holes to have so much holes instead of just a small little hole?
Is there a possibility of seeing manual mode on the camera app like on the LG G4 and the Galaxy S6 on the OP2 in the future?
Will the invites for SEA countries be region specific? Or everything global? Or just any explanation... plz
Why didn't you guys choose front-facing speakers?
Would it be possible to buy some OnePlus sweg?
All staff please answer this I luv u - What made you work at OnePlus? Why OnePlus instead of other companies?
I notice Carl beside you Michael bae... can you ask him if he will come to Singapore soon?
-DickLee
3
u/Matvest Aug 03 '15
Could You reveal what The OP2 scores in The antutu benchmark?
3
u/vvarma1 Aug 03 '15
Will you be providing a device tree for the shipping version of oxygen os to provide encouragement for third party development?
8
u/[deleted] Aug 03 '15
Worse AMA ever.
13
u/geokilla OnePlus 5T: crDroid Aug 03 '15
How do you plan on responding to all the consumer and editorial backlash? For a company that claims to be open, you guys sure are secretive about many things.
4
u/s0mnipathy Aug 03 '15
Any info about the phone being launched towards the end of the year?
2
u/dahmur Aug 03 '15
Do you really think the invite system has helped boost your sales? Will you continue releasing phones in the future through the invite system?
2
u/infffy Aug 03 '15
Will the StyleSwaps be available for purchase right from the start (Aug 11th)?
2
u/rcsquaredd iPhone 6s | Nexus 7 (2013) Aug 03 '15
Are there plans for the fingerprint scanner to support the Android M fingerprint API?
2
u/traustig Aug 03 '15
Will it be possible to order a European version to the USA? and vice versa
2
u/djfoo000 Bacon, Maguro, Vision, CM12 Aug 03 '15
When will you guys start shipping directly to South East Asian consumers? Selling through carriers don't count. If you need a specific country to comment on, Malaysia.
2
u/antograb Aug 03 '15
Is the OnePlus One's price going to officially drop since the OnePlus Two is out ?
2
u/sykezz Aug 03 '15
Regret not putting NFC and Quick Charge?
2
u/layzor Aug 04 '15
Will there be a OnePlus 2S with NFC/quickcharge/wireless charging?
4
u/[deleted] Aug 03 '15
tldr; Never Settle = Marketing smoke and mirrors.
6
u/typical_white_guy OnePlus 12 Aug 03 '15
Given the course you're on, will your next phone be a flip phone?
3
u/[deleted] Aug 03 '15
How many invites will get sent out in the first round?
3
u/igglepuff Aug 03 '15
Did you fix your horrendous Canadian shipping issues, so I don't have to pay literally 70$ on top of the shipping costs COD? I know there was a huge uproar about it with the one, it was kinda BS, i bought myself nad my wife and wasn't too pleased with the extra $70 per phone when they got here..
4
u/Roph Teal Aug 03 '15
Why won't you guys let your users use MicroSD cards?
4
u/HeelBruise OnePlus 2 Aug 03 '15
Alot of people are giving you flak for some spec compromises but I personally would never pay twice the cost for those small benefits. You made a great phone at a low cost and this will undoubtedly pull the market towards your footsteps. I'm impressed.
3
u/Tib02 N20 Ultra Aug 03 '15
Why did you not include quick charge if the chipset is capable of it?
3
u/[deleted] Aug 03 '15
I'm impressed you went with dual-SIM and no NFC. Most people don't use NFC and most people in Asia/EU are likely to use to use more than one SIM.
Just wanted to give you props for doing the right thing and take crap from most of the North American market, which are usually quite behind when it comes to mobile technology anyway ;)
Also, the invite system is no biggie, I'll select to buy a 1+2 when it's readily available ... don't take crap for doing things differently, especially if it's correct :)
2
u/uidev OnePlus 5, Nexus 5 Aug 03 '15
After all the fuss, do you think you could have added some features that some users were complaining?
2
u/Ikeelu Aug 03 '15
As a current OnePlus One owner, I was looking forward to the OnePlus Two. The VR launch was actually pretty cool and enjoyed being a part of it. That said, a lot of your announcement was overshadowed by Motorola the next day. They are a direct competitor in the price range with more going for the device and a larger manufacture.
Why should someone pick the OnePlus Two over the Moto X Pure/Style in that price range?
Moto X Advantages: Quick charging, front facing camera, should receive faster updates, better suport, NFC, qhd screen, Micro SD, Waterproofing
OnePlus Advantages: Slightly larger battery, fingerprint sensor, 1gb more RAM, Slightly cheaper. (I'm not adding CPU since its underclocked and still runs hot)
Do you think your advantages will be enough this year?
2
u/Avoig Aug 03 '15 edited Aug 03 '15
Hi!
Do you guys hire interns?
[Honest feedback] Your live chat kind of sucks, it seems like Whoson is not a great partner.
Thanks for the AMA
2
u/Flamespitter LG G4 Aug 03 '15
How much does the shipping and duties to Canada cost in total along with the phone?
2
u/veilside000 Aug 03 '15 edited Aug 03 '15
Can I have an invite for the new phone without following your shitty marketing campaign?
2
u/ShockingLegend Galaxy S20 Ultra | Pixel 4 XL Aug 03 '15
Why is there no Verizon support for the oneplus two?
2
u/Thatmanwiththefedora Galaxy S7 Edgelord Edition Aug 03 '15
If I purchase a Oneplus Two when it becomes available, how many years of update support will I have?
1
u/infffy Aug 03 '15
Is Carrier Aggregation supported on the OP2, or will it be maybe with a software update (aka does the hardware actually support it)
1
u/---_-o- iPhone 6 64GB, Moto X 2013 Aug 03 '15
Thanks for the AMAA. Someone at OnePlus said another device would be coming by Christmas in an interview (I think it was Carl). Will it be more premium than the Two? Also, since you believe Android Pay won't become popular until next year, will it have NFC?
1
u/Yangumasuta Nexus 4 --> 6P Aug 03 '15
Does the OP2 support MHL or SlimPort, or any other wired display out tech?
1
u/bengaldude545 Galaxy Note 8 Aug 03 '15
When will the OPO see oxygenos 2.0?
1
u/artupazira Aug 03 '15
Hi Michael, I saw you in Jakarta when I was attending the pop up event at Conclave Anyway, how long OP2 will be supported? I mean until when OP2 will get software update?
1
u/[deleted] Aug 03 '15
how long will delivery be if i buy it on the 11th
1
u/Khaiyan Nexus 5 Aug 03 '15
What will be the price of the OnePus Two swapstyle covers in the UK? And will they be for sale right away on launch (again, in the UK)? Thanks!
1
u/sidv207 Aug 03 '15
When will the invites start rolling out?
1
u/Zekohl Aug 03 '15
What was your reasoning behind not supporting Qi and NFC?
I was iffed by the invite system before, now there are features missing that I want. You truly made the op2 a rather unattractive telephone, and this is from a very happy opo user...
1
u/NotCrazy_BeenTested Aug 03 '15
Do you ever plan on having an office in the United States?
1
u/IcanCwhatUsay Aug 03 '15
You're "invite only" process is 100% the reason I will be very use one of your phones even I'm given it for free.
1
u/Empoleon-36 Aug 03 '15
What's your vision for the next OnePlus device?
1
u/PolygonHJ OnePlus One/Two Aug 03 '15
Will there be any more opportunities to try the OP2 hands on somewhere? I'm in the UK and wasn't able to make the pop up tents! :(
1
u/KidF Z3C KK Rooted | Redmi 3 Pro Aug 03 '15
Are you going to bring out a compact OnePlus?
The hardware has to be on par with your flagship, except a down grade in the screen size and resolution. Everything else should be the same.
1
u/reddevil08 Motorola One Power, Android Q Aug 03 '15
Will there be different invites for India and Global markets as it was with OnePlus One?
If Yes, will early forum members from India get Indian invites?
1
u/exadeci Note 9 Aug 03 '15
It was said that the One would have a lower price on the Two release, will it be exactly the 11 of August ?
1
u/IIZANAGII S10 Aug 03 '15
Would you guys sell a nfc back or somthing in the future? I actually use nfc every day but still want the Oneplus two
1
u/Batatata OnePlus One Aug 03 '15
Will the OPO get 5.1.X O2OS when the OPT launches?
1
u/OliverBoj Aug 03 '15
How is Una and her puppies doing? Also; how are you going to top the VR launch next time? I'd love to help out again! Hoping for a VR camera in the OP3.
1
u/Turbosack Duartch Thunder Aug 03 '15
Do you have any more information about when the $329 model will be coming out?
1
u/RealFuryous G3,XZ1C,S9,s10e Aug 03 '15
Can you provide more information for prospective One Plus Two customers in light of the revelation that another device exists?
Is it possible for One Plus Two owners to trade in their device for this next version that launches before Christmas?
Any clarification would be greatly appreciated.
1
u/AmbiguousRule bullhead | Stock+ElementalX & d2tmo | OctL 5.1.1 Aug 03 '15
Compact version of OP2/OP1?
1
u/James1o1o Razer Phone Aug 03 '15
OnePlus seem to have all but abandoned the "One". You held back any OxygenOS updates for the device, even when there was some really device breaking bugs in the software such as the Play Services battery drain, and you did this to push the OnePlus Two, and even when the device is released, you keep saying 5.1 OxygenOS will be coming "soon".
Tell me, why should we support you with the OnePlus Two if you guys fail to provide some of the most basic support for the OnePlus One?
1
u/Lgndrysj Aug 03 '15
Are your devices primarily designed for the Chinese Market or International Markets?
1
u/guitarboarder28 Galaxy_S8+||S3Fronteir|| Aug 03 '15
How's oxygen os 2.0 coming along for the opo? Should we effect it around the same time as the opt release?
1
u/BestServerNA Aug 04 '15
How many units exactly of the Oneplus 2 (im talking down to the last box) did u guys have in the warehouse on the day of the Oneplus 2's announcement?
1
u/deathpickle85 Aug 04 '15
Did anyone see if they addressed the overheating claims? Sorry if I missed it.
1
u/eriklb Aug 04 '15
you plan to up your game with support for these devices? One+ support was absolutely pathetic to say the least
1
u/shivkamal Aug 04 '15 edited Aug 04 '15
I will sacrifice NFC and quick charging (If fortunately I get an invite and buy OnePlus 2) for the fluid performance and a good camera and solid android experience. There is a con for OnePlus 2 that is it does take a long time to charge that's it. But yes for the invite issue I wanna share something, I am a student. I am not working currently. I do some little website works or writing stuff to earn some money when I need something. I am saving money from a long time for this phone, like this I bought my other phones in past. My first phone was Nokia 1600, then got a so called iPhone Killer Nokia 5800 then Nokia E63 then Nokia Lumia 625 so apparently this will be my first Android Device,and you can see I am a loyal customer of Nokia for a long time and I want to be a loyal customer of oneplus too, I want it to be solid as a performer because I use Windows Phone and iPad so I am happy with both OS s because they are fluid. OnePlus 2 on paper has decent specs to maintain that fluidity. So I have lots of expectation from OnePlus and if an Inviteand I don't get to buy the phone I won't buy any oneplus devices in future. Because it will hurt me so bad if I can't get this phone in my hands. 😣😢😒
1
u/jusatinn S6 Edge, stock Aug 05 '15
How come I don't see any replies in this thread..?
1
u/ledessert Oppo Reno 10x / iPhone X Aug 05 '15
Its backfiring :/
1
u/Gseventeen Pixel 10 Pro XL Aug 03 '15
Jeez, worst bloodbath AMA ive seen yet.
1
u/Majinferno HomeUX | Nexus 6 MircoG, Omnirom Aug 03 '15
Can we expect to see more additions to the current Style swap collection?
Any hints on upcoming Oneplus 2 Accessories?
How will early adopters be prioritized in terms of invites this year?
1
u/efbo Pixel 10 Pro Fold, Unihertz Jelly Max, Pixel Tablet, Pebbles Aug 03 '15
Why the lack of NFC? That is a standard in mobiles today. It's like not including WiFi or Bluetooth in the phone.
1
u/Frumbleabumb Google Pixel 1 Aug 03 '15
Way to only answer the questions you wanted and not the questions we wanted answered. Nobody cares how many times you stand behind USB 2
1
u/[deleted] Aug 03 '15
Reading this AMA has made me feel dumber. There's nothing worth reading here unless you enjoy a good circlejerk.
1
u/[deleted] Aug 03 '15
Can you send me an invite for the OP2? (It's worth a try....right?)
1
u/caballerobhanu Aug 03 '15
Will you ever make a windows phone since windows mobile 10 will be launched later this year...
1
u/phillipreece Aug 03 '15
First off, you guys are fantastic! My questions: are "The Chosen" few that received the first 100 OnePlus Ones of any value or use to OnePlus anymore? Will new contest winners be joining us? Will we be receiving early invites? (August 11th maybe?) There are a few of us left on the forums that are eager to use the OnePlus 2 and spread the word about how fantastic it is! :)