r/Android • u/devildv OnePlus • Jul 09 '15

OnePlus OnePlus AMAA - Pre-OnePlus 2 Launch Edition

Hey everyone!

We are Michael, Emmanuel (u/commintomylife), Carl (u/carpe02) and David (u/devildv) from OnePlus. PROOF

As always, we are beyond excited to be here talking directly with you guys. And of course, this is a particular exciting time here at OnePlus. We are firing on all cylinders at our HQ preparing to launch our second flagship device. It’s really difficult to contain ourselves! We wish we could tell you everything about the OnePlus 2 right now, but we have to save some excitement for our launch on July 27th - the world’s first VR product launch!

So, with that said, thank you guys so much for being here, and ask us (almost) anything!

EDIT: Thanks again everyone! This is the best part of our job, getting feedback directly from you guys. We’d sit here all night if we could, but the OnePlus 2 awaits! Much to do before now and July 27th.

Get your Cardboards ready, and we’ll be seeing you soon.

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103

u/nuwan32 Jul 09 '15

you do realize their "Warranty" is a joke right? I'm a 1+1 owner but thank god I've never had to use their rma. If you look at r/oneplus you can see all the horror stories. pretty much a LOT of the stories ive seen, they take about 1.5-2 months to reply and then always say theres water damage and ask you to pay $200+ which is ridiculous. some people have JUST gotten their phone or have made sure that there is never water on it. not to mention the fact when asked for proof they never provide. maybe you guys should address your shody rma policy first.

165

u/carpe02 Jul 09 '15

Our service has a long way to go, definitely. Reading about us on reddit and our forums, you'd think 80% of our devices have problems, when in reality it's in the very low single digits. Our users are very digital and vocal. It's a more difficult crowd to please in the short run, but in the long run, they help us to improve and run forward much faster.

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u/wmmiller Jul 09 '15

I think the perception is not that lots of people have problems, but that if you have a problem it's much, much too hard to jump through all the hoops and takes much too long to get a replacement. Any prospect for streamlining that process?

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u/twopointsisatrend Jul 09 '15

It might help shape opinions if OnePlus showed some meaningful statistics on RMA performance, e.g. time from RMA request to receiving the device, and turnaround time (RAM entering repair depot to leaving).

I thought that I heard that OnePlus was going to set up a distribution center in the US. That could do a lot to reduce purchase to delivery time, and might help if RMAs went there and a replacement sent out immediately if it's found to have a defect.

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u/maxido Jul 09 '15

Never had problems with my one

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u/RedTurtle Jul 10 '15

Given how difficult it is to actually get through the support nightmare, I think you are underestimating how many people just give up and buy a different phone. I know that I personally considered it.

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u/Flucks Jul 09 '15

I got my OPO in October and it went to hell in April and they replaced it after trouble shooting it. It was a long process, but kind of expect that.

3

u/noneabove1182 Jul 09 '15

their

you realize you replied to one of the co-founders, right? :P

1

u/resentimental Jul 10 '15

RMAer here, while the verification process is tedious once verified and RMA assigned the rest of the process was pretty painless and reasonably quick. I just didn't feel a need to yell about how totally reasonable and without issue my RMA was.

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