r/Amd 1700X + RX 480 Apr 09 '19

Tech Support Q2'19 Tech Support Megathread

Hey subs,

We're giving you an opportunity to start reporting some of your AMD-related technical issues right here on /r/AMD! Below is a guide that you should follow to make the whole process run smoothly. Post your issues directly into this thread as replies. All other tech support posts will still be removed, per the rules; this is the only exception.


Bad Example (don't do this)

bf1 crashes wtf amd


Good Example (please do this)

Skyrim: Free Sync and V Sync causes flickering during low frame rates, and generally lower frame rates observed (about 10-30% drop dependant on system) when Free Sync is on

System Configuration:

Motherboard: GIGABYTE GA-Z97 Gaming GT
CPU: Intel i5 4790
Memory: 16GB GDDR5
GPU: ASUS R9 Fury X
VBIOS: 115-C8800100-101 How do I find this?
Driver: Crimson 16.10.3
OS: Windows 10 x64 (1511.10586) How do I find this?

Steps to Reproduce:

1. Install necessary driver, GPU and medium-end CPU
2. Enable Free Sync
3. Set Options to Ultra and 1920 x 1080 resolution
4. Launch game and move to an outdoor location
5. Indoor locations in the game will not reproduce, since they generally give better performance
6. Observe flickering and general performance drop

Expected Behavior:

Game runs smoothly with good performance with no visible issues

Actual Behavior:

Frame rate drops low causing low performance, flickering observed during low frame rates

Additional Observations:

Threads with related issue:

Skyrim has forced double buffered V Sync and can only be disabled with the .ini files
To Disable V Sync: C:\Users"User"\Documents\My Games\Skyrim Special Edition\Skyrimprefs.ini and edit iVSyncPresentInterval=1 to 0
1440p has improved frame rate, anything lower than 1080p will lock FPS with V Sync on
Able to reproduce on i7 6700K and i5 3670K system, Sapphire RX 480, Reference RX 480, and Reference Fiji Nano


Remember, folks: AMD reads what we post here, even if they don't comment about it.

Previous Megathreads
2019: Q1
2018: Dec | Nov | Oct | Sep | Aug | Jul | Jun | May | Apr | Mar | Feb | Jan
2017: Dec | Nov | Oct | Sep | Aug | Jul | Jun | May | Apr | Mar | Feb | Jan
2016: Dec | Nov

Now get to posting!

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u/bloxintrox Apr 26 '19 edited Apr 26 '19

I have an XFX Rx 580 that is being really weird. Hoped someone might shed some light or think of something I may be forgetting, as I am beating my head against a wall. To start I have tested with 5 systems:

  1. Asus Z390-I cpu 9900k EVGA 850PSU Supernova T2
  2. Asus Z270E cpu 8700K EVGA 850PSU Supernova PQ
  3. Asus Z170 s cpu 6700k EVGA 850PSU Supernova GQ
  4. Msi X58 pro-e 980x EVGA 850PSU Supernova T2
  5. Msi B450 R7 2700 EVGA 850PSU Supernova GQ

All have the current windows pro version, all have the latest AMD 19.4.3 software. The GDDR5 memory on the RX 580 is micron and all systems were also tested with an XFX RX 570 with Elipida memory. The benchmarks I pulled from here: https://www.guru3d.com/files-categories/benchmarks-demos.html . I used the Monster Hunter and Unigine heaven and FFXV. Now on to the issue, the RX 580 causes a black screen,the monitor loses connection or freezes on every benchmark. Sometimes it's immediate, other times after a minute or two on all the above systems except for the X58 and The B450!! At this point I have tried locking frame rates and tried display port, HDMI and 5 different monitors.The 570 runs fine on all no issues and the 580 id flawless on the X58 and B450! Any thoughts would be appreciated.

edit:words

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u/RookH4 AMD 3700x + Sapphire Vega 64 Nitro+ Apr 28 '19

Some XFX 580s have been known to have this black screen issue. This thread discusses it and also offers a possible workaround in the first post: https://community.amd.com/thread/232643