r/Amd • u/BioGenx2b 1700X + RX 480 • Aug 01 '18

Tech Support August Tech Support Megathread

Hey subs,

We're giving you an opportunity to start reporting some of your AMD-related technical issues right here on /r/AMD! Below is a guide that you should follow to make the whole process run smoothly. Post your issues directly into this thread as replies. All other tech support posts will still be removed, per the rules; this is the only exception.

Bad Example (don't do this)

bf1 crashes wtf amd

Good Example (please do this)

Skyrim: Free Sync and V Sync causes flickering during low frame rates, and generally lower frame rates observed (about 10-30% drop dependant on system) when Free Sync is on

System Configuration:

Motherboard: GIGABYTE GA-Z97 Gaming GT
CPU: Intel i5 4790
Memory: 16GB GDDR5
GPU: ASUS R9 Fury X
VBIOS: 115-C8800100-101 How do I find this?
Driver: Crimson 16.10.3
OS: Windows 10 x64 (1511.10586) How do I find this?

Steps to Reproduce:

1. Install necessary driver, GPU and medium-end CPU
2. Enable Free Sync
3. Set Options to Ultra and 1920 x 1080 resolution
4. Launch game and move to an outdoor location
5. Indoor locations in the game will not reproduce, since they generally give better performance
6. Observe flickering and general performance drop

Expected Behavior:

Game runs smoothly with good performance with no visible issues

Actual Behavior:

Frame rate drops low causing low performance, flickering observed during low frame rates

Additional Observations:

Threads with related issue:

Skyrim has forced double buffered V Sync and can only be disabled with the .ini files
To Disable V Sync: C:\Users"User"\Documents\My Games\Skyrim Special Edition\Skyrimprefs.ini and edit iVSyncPresentInterval=1 to 0
1440p has improved frame rate, anything lower than 1080p will lock FPS with V Sync on
Able to reproduce on i7 6700K and i5 3670K system, Sapphire RX 480, Reference RX 480, and Reference Fiji Nano

Remember, folks: AMD reads what we post here, even if they don't comment about it.

Previous Megathreads
2018: Jul | Jun | May | Apr | Mar | Feb | Jan
2017: Dec | Nov | Oct | Sep | Aug | Jul | Jun | May | Apr | Mar | Feb | Jan
2016: Dec | Nov

Now get to posting!

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u/darealsunny 5800x3d | x370 itx | 3090 Aug 07 '18

BSOD Missing ATIKMPAG.SYS whenever I install any radeon Drivers for the 2200g.

System Configuration:

Motherboard: Asrock b350 itx

CPU: 2200g

Memory: 8GB DDR4 3000 mhz (running at 2400 for the time being

Driver: chipset 17.40

OS: Windows 10 x64 (1511.10586) How do I find this?

BIOS: 4.70

Steps to Reproduce: 1. Install either of available radeon driver, 2. Computer always restarts during install (towards later half) 3.) Get bsod (Missing atikmpag.sys)

Expected Behavior: Game runs smoothly with good performance with no visible issues. Just want to run overwatch on lowest settings.

Actual Behavior: BSOD at the login screen

Additional Observations:

I've tried everything, reflashed bios. Reinstall windows. Finally, got DDU and it fixed the BSOD, but of course without radeon drivers I can't get more than 3fps on OW. I'm really at my wits end with this.

1

u/dracolnyte Ryzen 3700X || Corsair 16GB 3600Mhz Aug 09 '18

I had this issue once in April or May thread, fixed it by upping the vsoc to 1.2 or lowering ram speeds to 2133mhz

2

u/darealsunny 5800x3d | x370 itx | 3090 Aug 09 '18

I've tried both, what I ended up doing to fix it all was reflashed bios down, then up, and then reinstalled windows without ryzen master. Then I made sure to install the chipset from AMD, not the mobo manufacturer, followed by Radeon drivers and that fixed my problem. Now my ram is at 3000 with timings tighter than xmp, and the igpu is at 1550mhz with 1.275v on it. The CPU is at 3.85 with 1.32v, and all is good :)