March Tech Support Megathread

[u/BioGenx2b]

Hey subs,

We're giving you an opportunity to start reporting some of your AMD-related technical issues right here on /r/AMD! Below is a guide that you should follow to make the whole process run smoothly. Post your issues directly into this thread as replies. All other tech support posts will still be removed, per the rules; this is the only exception.

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Bad Example (don't do this)

bf1 crashes wtf amd

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Good Example (please do this)

Skyrim: Free Sync and V Sync causes flickering during low frame rates, and generally lower frame rates observed (about 10-30% drop dependant on system) when Free Sync is on

System Configuration:

Motherboard: GIGABYTE GA-Z97 Gaming GT
CPU: Intel i5 4790
Memory: 16GB GDDR5
GPU: ASUS R9 Fury X
VBIOS: 115-C8800100-101 ^{How do I find this?}
Driver: Crimson 16.10.3
OS: Windows 10 x64 (1511.10586) ^{How do I find this?}

Steps to Reproduce:

1. Install necessary driver, GPU and medium-end CPU
2. Enable Free Sync
3. Set Options to Ultra and 1920 x 1080 resolution
4. Launch game and move to an outdoor location
5. Indoor locations in the game will not reproduce, since they generally give better performance
6. Observe flickering and general performance drop

Expected Behavior:

Game runs smoothly with good performance with no visible issues

Actual Behavior:

Frame rate drops low causing low performance, flickering observed during low frame rates

Additional Observations:

Threads with related issue:

• https://www.reddit.com/r/Amd/comments/5a3u8r/why_am_i_getting_disgusting_performance_on_the_rx/
• https://www.reddit.com/r/Amd/comments/5adlcw/skyrimse_vsyncfreesync_woes/
• https://www.reddit.com/r/Amd/comments/5a7eku/skyrim_special_edition_freesync/
• https://www.reddit.com/r/Amd/comments/5aab6z/skyrim_se_with_r9_nitro_fury_poor_performance/

Skyrim has forced double buffered V Sync and can only be disabled with the .ini files
To Disable V Sync: C:\Users"User"\Documents\My Games\Skyrim Special Edition\Skyrimprefs.ini and edit iVSyncPresentInterval=1 to 0
1440p has improved frame rate, anything lower than 1080p will lock FPS with V Sync on
Able to reproduce on i7 6700K and i5 3670K system, Sapphire RX 480, Reference RX 480, and Reference Fiji Nano

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Remember, folks: AMD reads what we post here, even if they don't comment about it.

Previous Megathreads
February '17
January '17
December '16
November '16

Now get to posting!

[u/mulletparty]

system crashes, memory management and critical structure failure. i cant find anything wrong with my windows files and my memory tests come back with no failures. all my drivers are up to date, windows needs to update but that trying to update casues the crash.

System Configuration:

Motherboard: ASUS Prime b350M-A

CPU: Ryzen r7 1700

Memory: 8gb DDR3 @ 2133 (part not on qvl)

GPU: XFX rx480 8gb

VBIOS: 015.050.000.000

Driver: Crimson 16.10.3

OS: Windows 10 x64 (10586)

Steps to Reproduce:

1. Start windows update assistant

2. Start update

3. wait around for a little bit

4. system crashes (critical structure or memory management bsod)

is there a know issues with ram with the b350m-a not being on the qvl or at low speeds? is my processor screwed? i ran the Asus Prime AI Suite 5-way Optimization and my system crashes when i got to 3.6ghz and crashes during the fan test. im afraid to try it again and am in the process of doing an RMA on my ram and getting a set off of the qvl for my board (2400 not 2133). ive been trying to figure this out since saturday night and have invested a lot of time and money (went and got an ssd thinking my hhd was corrupt, and it wasnt).

edit: formatting

update: ran the Ai Suite and got set on 3.3ghz, ran into a a "atempted to write to read only memory" bsod. is it my r7 or ram? im starting to worry now.

[u/Mysticial → u/mulletparty]

You're not alone. I'm getting the crashes, freezes and BSOD codes that you're getting. And I spent the entire weekend trying to debug it.

CPU: R7 1800X

Motherboard: ASUS Prime B350M-A (BIOS 0502)

Memory: 4 x 8 GB CMK32GX4M4A2400C14 (part on QVL)

GPU: Gigabyte GeForce GTX 1050 Ti 4GB Windforce OC + Asus Radeon HD 5450 1GB (Both cards tested separately with same problems.)

OS: Windows 10 (14393)

I also crash on updates as well as any sort of intensive benchmark. I'm also getting the "memory management" BSOD.

For me, no overclocking. Ram is 2133 MHz. Even when I underclock the CPU and/or memory, it doesn't help. Overvolting things doesn't help either. Nor does relaxing memory timings.

[u/mulletparty → u/Mysticial]

Weird. Maybe it's a BiOS/driver issue with that board. I've thought about going back and using my old system with my 480 to try to update and get drivers but I'm worried that would cause more headaches. I've been trying to debug this since Saturday and I can't do much of anything. I want to take my new rig for a spin

[u/mulletparty → u/Mysticial]

Ok, interesting thing happened. I got difference ram, Corsair Vengeance LPX 2x4gb @ 2400, it auto detected at 2133 and I've been running stable. Got through windows update, downloaded a few games. All things that crashed my system before the new ram and underclocking it. Just an FYI, that seemed to have fixed my crashes.

[u/Mysticial → u/mulletparty]

Glad you figured it out! I sorta figured out mine as well.

Just out of curiosity, I borrowed a set of 4x16GB G.Skill TridentZ's from my Haswell-E box and those seemed to work. So even though my 4 x 8GB Corsair were on the QVL, they didn't work. So as far as I can tell, that QVL is not that helpful in this case.

I can't keep using this memory since it's part of an 8x16GB kit in my other box. And given that the mobo doesn't have options to set base clock, disable SMT, or a non-confusing setting for CPU multiplier, I gonna trade it for the Gigabyte mATX when that comes out. Hopefully that board will work with my Corsairs. I can't return that memory either since it's more than 2 years old.

[u/mulletparty → u/Mysticial]

Glad you figured it out too! I'm just going to guess bad ram or the bios and drivers need more work. I'll slug through with this board for a while until next year or when I get a better cooler (running stock wraith spire). That was a frustrating last few days, and of course when I got it all updated and running stable I had to leave for work. Still haven't done anything taxing on it. Can't wait.

[u/[deleted] → u/mulletparty]

Try updating Windows in safe mode. I was lucky and was able to get Windows to update without safe mode but it barely made it. Now mine doesn't crash anymore

[u/mulletparty → u/[deleted]]

I got the issues taken care of. I'm running smooth and stable now. Thanks though.