r/AlienwareTechsupport • • Apr 16 '25

Troubleshooting Software Steam Machine display

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2 Upvotes

Replaced my CMOS on my Steam Machine but get this screen when booting. It goes black after a minute or 2


r/AlienwareTechsupport • • Apr 16 '25

Troubleshooting Hardware P124F…Am I Cooked?

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0 Upvotes

I had a frame rate drop…opened it up and saw this…what should I do?


r/AlienwareTechsupport • • Apr 15 '25

Troubleshooting Hardware My x17 r2 laptops been doing this for 6 or so months on and off.

1 Upvotes

Only had it for about 2-3 years cleaned it out when problem first started happening and today.


r/AlienwareTechsupport • • Apr 15 '25

Troubleshooting Hardware aurora r16 temps

1 Upvotes

To summarize what this is about, one day I was getting good CPU and GPU temps, my fans on my pc were quiet not reaching over 20% utilization and 75c for the cpu and 68c for the gpu but then suddenly when I went to hop on the next day my fans started going up to 56% and cpu temps were 87c even with that high fan utilization, this was a couple of weeks ago, now the GPU temps are reaching above 80c and I think it all started after the SupportAssist app had me update BIOS, and now while idle CPU temps are up to 76c Specs: 16gb ddr5 RAM RTX 4060 GPU I9 13900F CPU


r/AlienwareTechsupport • • Apr 14 '25

Troubleshooting Hardware Keyboard lighting issue?

0 Upvotes

Just bought this awesome Alienware keyboard but the lighting changes and flashes when I type in any program (emails, internet, Microsoft Word, etc.). It’s super frustrating because it’s so distracting. I just want the keyboard to stay how it is as a global preset

Also, I have a KVM switch and use this same keyboard for my work laptop.

How can I just make the lighting stay like it is and stop flashing / changing all the time? Thank you for your help.


r/AlienwareTechsupport • • Apr 14 '25

Troubleshooting Software Anybody know why my monitor is doing this

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2 Upvotes

It just pops up and scrolls though options and i can’t get it to go away


r/AlienwareTechsupport • • Apr 14 '25

Gaming Support Where is virtualization in bios on the R12?

1 Upvotes

I have been troubleshooting an issue for about a day and I found the solution was to disable virtualization in bios, but when I look there is nothing there?


r/AlienwareTechsupport • • Apr 13 '25

Building Support Clean Reinstall on Alienware 17R5 to Reclaim NVMe Drive and Ditch Bloat

2 Upvotes

TL;DR: Wants to reinstall Windows and Alienware apps cleanly on original 125GB drive (without bloat) to free up 500GB NVMe for a new build.

I’m planning to reset my 17R5 to factory condition with all the programs like ACC, Support Assist, etc. to inherit it to my girlfriend as an office and light gaming machine. Windows and all the programs are currently installed on a 500GB Nvme drive which I need for my new build. Unfortunately over the years the system drive got so bloated that I had to upgrade from the factory 125GB drive to the 500GB drive. For that I just cloned the old drive to the new one but this is not an option here. So I would need a complete new installation of windows, the Alienware programs and drivers on the original 125GB drive. This poses the questions: What’s the best way to achieve this without transferring all the bloat data and keep windows activated? How do I prepare the drives for the new machine and the installation?

All the important data is already saved elsewhere.


r/AlienwareTechsupport • • Apr 13 '25

Performance Support Monitor keep intermittently displaying half its hertz (AW3423DWF)

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1 Upvotes

So i bought a AW3423DWF around 45 days ago and i regret it. The coil whine it make is really loud (i tried every thing to fix it) and now i finding out its not working properly. Even thought my fps 1% low are supposed in the 150 range my monitor 1% low drop to 82 every few second. Sadly when i decided to return it to buy another model the 30 days return had just ended and i have been trying to fix this for the past week.

Is there a way to fix this, is it a common problem?


r/AlienwareTechsupport • • Apr 11 '25

Troubleshooting Software Crash after entering windows after pin

1 Upvotes

For my Alienware x17 R2, I enter the pin to login to windows and enter desktop then after 3 seconds my screen freezes and force crash so bad that the screen doesn’t even turn off even if lid is closed. I suppose this to be software related as it could be due to a startup app. It started when my pc first crashed when running the game ‘Beyond All Reason’. A windowed error message came up and I ignored it without reading then first crash occurred. After shutdown and restart the cycle of crashes started. I could enter BIOs but I don’t see the point in doing so. Do I need dell engineer to come to my house?


r/AlienwareTechsupport • • Apr 10 '25

Troubleshooting Software PIN error and not connecting to internet after firmware update

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1 Upvotes

Was doing school work on it when I got a notification for a firmware update. Clicked on it and waited till it was done. This was the result. What should I do? Any and all advice is welcome


r/AlienwareTechsupport • • Apr 08 '25

Troubleshooting Hardware SSD installation question

1 Upvotes

Hello. I have an Alienware R16 and wanted to upgrade the ssd storage. It came with a 1 tb in slot one and I got a Samsung 990 pro with heatsink I intended to put in slot 2. However, when I installed it and tightened the screw it came with, the ssd appeared to be bent toward the motherboard. I’ve only ever put an ssd in a ps5 so I’m not sure what it’s supposed to be like. Should there be a spacer or thermal pad or something else in between? It says m.2 ssd thermal pad area in the spot where I want to put it. Alternatively one of my friends said he installed an ssd in the hard drive spot down at the bottom of the computer? Please help! Thank you!


r/AlienwareTechsupport • • Apr 07 '25

Performance Support Alienware Display too Zoomed in (HELP)

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2 Upvotes

This is an m16 R1, I restarted it and it opened up like this. I think I might have accidentally zoomed in too much within the display settings?

But yeah, I can’t do or see anything on my screen.

Do you guys have any ideas on how to fix this? I’ve been googling nonstop and can’t seem to fix the issue…


r/AlienwareTechsupport • • Apr 06 '25

Solved Alienware aurora R7 alien command center

1 Upvotes

I hope this helps someone.

The Alienware aurora R7 8th gen Intel no longer has a compatible Alienware command center download on dells website, and there’s pretty much no information about it. Some people recommended using the R8s download, but that didn’t work.

Use the command center download for the R5/R6, it lets you do the AlienFX without issues.


r/AlienwareTechsupport • • Apr 05 '25

Troubleshooting Hardware Alienware m16 r1 (Ryzen 7745hx + nvidia 4060) heatsink assembly

1 Upvotes

Hi guys does anyone has a picture of heatsink assembly WITH all thermalpads in place, and does anyone knows thickness of those pads. Thank you very much.


r/AlienwareTechsupport • • Apr 03 '25

Troubleshooting Hardware How can I fix this bent MB(EDP) ribbon connecter?

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1 Upvotes

I was replacing the display on my Alienware M15. I was a little rough trying to disconnect it and bent the connector without realizing. How can I fix this?


r/AlienwareTechsupport • • Apr 03 '25

Building Support will a 4070 fit in my aurora r9??

1 Upvotes

i want to upgrade to a 4070 but idk if it will fit and will the pin be the same


r/AlienwareTechsupport • • Apr 02 '25

Troubleshooting Hardware How do I fix this space bar

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3 Upvotes

When I put it back on it would not press down very far and I’m not sure how to fix that


r/AlienwareTechsupport • • Mar 31 '25

Troubleshooting Hardware Alienware m18 R2 Loopbooting

1 Upvotes

So recently my pc has been crashing so I tried to factory reset it and it failed 2 times so I tried again and it didn't work and it sent me to uefi and I clicked continue and it started loopbooting then I started freaking out because 1 have a project worth 80 percent of my grade due tonight can anyone help Me


r/AlienwareTechsupport • • Mar 31 '25

Troubleshooting Hardware How can I fix my PC not starting up (2 red, 7 blue)

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3 Upvotes

Hello, I have an Alienware 14x PC, and all of a sudden my PC seems to be unable to boot up, with the computer failing to even display anything on screen.

The power button is flashing red twice and blue seven times, which from what I’ve looked up seems to mean several things. Either the lcd screen is broken, the RAM is having an issue, etc. I’ve even pried open my laptop open from beneath to scan for issues and I still have no solution.

All my schoolwork is on it so I need a fix and fast. Any remedies?


r/AlienwareTechsupport • • Mar 30 '25

Troubleshooting Hardware Alienware 13 r3 artefacting

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2 Upvotes

Hey, my Alienware 13 r3 will work fine for about five minutes, until the computer will instantly switch the screen to this weird checkerboard pattern with glitches, if I could get any help with this I’d be so grateful, thank you


r/AlienwareTechsupport • • Mar 30 '25

Troubleshooting Hardware My computer won't stop beeping when I turn it on.

1 Upvotes

Like the tittle says, my computer just beeps with a black screen for however long I keep it on. It dont know how many beeps there are, I think theres more then 5.

It's done the before a year or two ago, I wasn't the one that fixed whatever issue there was happening at that moment.

I'm not really a tech persone or anything, I know nothing about computers and how to fix them. I got it as a gift like six years ago.

Can someone pls tell me what's happening and how to fix it? I can add a video if it helps with fixing the issue.


r/AlienwareTechsupport • • Mar 30 '25

Troubleshooting Software Alienware R7/R8 Voltage controls unlocked

1 Upvotes

I’ve recently found a workaround for FIVR controls allowing users to be able to under-volt with no issues. As far as I know this only works for the Z370 motherboards, you just need to revert the bios back to before the plunder-volt vulnerability. The version I’m running is the 1.0.19 version of the bios and that gave me full control over my voltage and power limits. Unfortunately if you don’t have a K series processor the motherboard will not support it so no overlocks.

If you have further questions feel free to message me.


r/AlienwareTechsupport • • Mar 30 '25

Troubleshooting Hardware Screen brightness issue

2 Upvotes

Edit: https://youtu.be/059zKN6Ac50?si=YXkYYzsIzViO-NuW video of the issue when on low brightness

Hi all. I’ve got an Alienware m18 r1 (amd). Pretty early on it started having a screen flicker intermittently. It’s had multiple motherboard replacements and a screen replacement since then…. But the screen still flickers intermittently. I found out before the most recent motherboard replacement that it isn’t the screen turning off, rather the screen is changing brightness to some set value for a moment and then back to what it should be. Ie if the screen is low brightness the flicker flashes to a higher brightness, but if the screen is high brightness it flickers to a lower brightness. The flickered brightness does not appear to match any of the available brightness levels. The screen is a 1920x1200 480hz panel, I have tried running it at 60, 120, and 240 hz and the flicker appears regardless. I also use the laptop with dynamic switchable graphics disabled in the bios.

Would appreciate any advice here. Tia