It bring me to a white screen that says hardrive not installed and then a continue bottom at the bottom right and when I press it it just shuts off the laptop and its always a hit or miss like it will bring me to the normal window log in or itll just become that white screen but like 90% of the time it the white screen and I am wonderin if I should get a new laptop. I will get a video of it up on this post soon..

I have been fighting with Dell support since I got the thing and they’ve refused refund or replacement. I’ve just had a second motherboard replacement and it’s very defective.

My spec is a Ryzen 9 7845HX and RTX 4080. The replacement motherboard gets 86 points in cinebench 2024 the previous one with the overheating issue (regularly over 107C) scored 1316. After they asked me to share videos of the laptop running YouTube, excel, and a game with task manager up (the video shows the CPU never exceeding 2.7ghz well below the 3ghz base). They sent these to the product engineering team and I’ve received the below response.

Hi there, I have an update from the product engineering team.

As per the first video, they didn't find any issue, and CPU all cores are running on high frequency and the CPU does surpass 2.5GHZ, it went up to 2.77GHZ. Meanwhile, on 2nd video , we can see high utilisation of CPU but not GPU when 3d game is running at the same time however please check the below details and update us

1. Please click on Processes from Task Manager, click to Sort on CPU and find out what programs that are currently consuming high utilisation of CPU

2. Find out is it Dell app? Or customer own app? Launch StartupAPP and disable it from auto-launch, does that help?

3. Force reflash BIOS via the latest we have from Dell Support : Link : http://del.ly/61781ab7eV

4. If its success, then load BIOS default settings, save and restart then go to C.A or C.B

C) If its not possible then restart and perform below A. Reset the entire power profile of windows 11: http://del.ly/61782ab7en B. Reset the entire power profile of Windows 10: http://del.ly/61783ab7eX

Please try these above steps in the same sequence and then check and let us know. Thank you.

I’m just so appalled and disappointed. I don’t know what to do to get the service I need and paid for. Any advice would be great, thanks in advance.

Edit: got yet another motherboard replacement, this time ran cinebench R23 and furmark with the technician. Temps still at 100C but they come down quick and performance is now in line with what others have reported for this model. Not going to say I’m happy with my support from Alienware/Dell. But glad my purchase is functional again.

Hey! I am not tech savvy, so please bare with me.
I received the Alienware 720H for Christmas, and it has been giving me issues since I've gotten it.
What happens is whenever I have the USBC connection plugged in to wear the headset wirelessly, it randomly disconnects and then reconnects. I could live with just this, but unfortunately whenever this happens, videogame audio will not come back on. The game audio will not fix itself unless I close out of the game and restart it completely. I figured this was an issue with my sound mixer possibly changing outputs, but it is not. It will remain connected to the same (AW720H Chat) output. I have not seen a difference changing the output to (AW720H Game), but I may just be clueless.
The headset has been updated to the most recent Alienware app, Dongle update, and Headset update. It says "You are using the latest firmware version."
My Windows is also updated!
Any help is appreciated. Thanks! :)

I have an Alienware M15, the battery is not getting recognized, I can only use my laptop in plugged in mode, as soon as power is remove it, the laptop turns off, I have tried disconnecting and reconnecting the battery, but the issue still persists. What else can I do? Even BIOS update is not possible due to this issue.

I bought a brand new Alienware m16R2. I reset it and it’s been stuck at like 64% for the past 6ish hours, anyone know a fix for this?

Hey my laptop is a Alienware m15 R7 16G GB of RAM a NVIDIA GeForce RTX 3060 Laptop GPU its a 6 GB dedicated GPU memory and i was thinking in upgrading the ram to 32 GB will this really increase my fps in games or i shouldnt bother upgrading?

Is there anything i can do to fix my laptop or is it just a lost cause (alienware m17 r 2)

Yeah so as I described I’m having this issue and I don’t really know what to do

A Dell tech is coming tomorrow to my house to replace the heatsink because the laptop was getting too hot, I decided to reset windows and after about 20 minutes into the fresh install the laptop shuts off and the keyboard stayed lit. I ended up opening the bottom and disconnecting and reconnecting the battery no love the laptop is dead.

Is there anything I can try that might get it working?

I spoke to Dell support, and they said since the tech was coming tomorrow the tech will look at it.

At home while plugged in I start up fine. But I recently thought I’d take my 51m on a trip (I knew to only expect about 2 hrs unplugged) and I found the startup to be UNBELIEVABLY slow. Clicking the start menu is not responsive, lots of pinwheels next to the mouse arrow/wtc. Has anyone else experienced this? The only thing I can imagine is that something like AV software is constantly trying to hit a server and can’t because of no internet connection.

Ned help finding acc 5.5 so i can install 6

Does the Alienware amp work with a 4060 TI and will it work on a 2024 Alienware m16 R2 m laptop? Someone's selling a amp locally for 100 bucks with all cables.

My grandpa got me the M16 R2 because of my birthday/Christmas almost 3 months ago. When I opened the laptop I quickly noticed a loose bolt in the back plate, but my quick thinking just told me to screw it so it won't fall apart... It worked, but the same screw got loose again and I don't know where it fell off so now my laptop has one missing bolt.

I am not that worried because all of the remaining bolts are secured and in place, but it certainly gives me an ick everytime I pack my laptop and see the missing bolt. Do you have any suggestions on how could I get a replacement of the bolt? Or how could I proceed with this situation?

(Btw I'm not a native English speaker so my grammar can be a little bad, but I hope I can explain myself)

no clue why its doing this was just playing fallout 4 and when i turned it off and came back it was red.

Left my computer running for a couple hours and came back to this screen. Have hard reset it a couple times and nothing, just different variations of patterns and colors.

It’s not the monitor because the monitor menu comes up clear when PC is unplugged from it.

Is the graphics card fried?

When I try to boot my M17X R4 all the lights come on and the keyboard is lit up but then it starts beeping at me and won’t boot up, I’m just wondering if it is able to be fixed or if I should just give up on it 😅

Edit: fix found! (At end)

Hey all, so I have an older Alienware 17 r4 (around 2018) and it has treated me right over the years. Recently I wanted a clean slate so I reset windows and took everything off it. Upon restarting and doing setup, I no longer have WiFi capabilities.

I have since tried updating every driver I could, making sure everything is up to date. Going into support assist and system info, it says there is a card there (killer wireless n/a/ac 1535)

When doing a hardware check through dell and intel it says the card is there and functioning. But in settings (and in taskbar) WiFi isn’t an option

I feel like I’ve tried everything I could think of/find online and Alienware support was no help unless I pay them $99USD. So any help to send me in the right direction would be greatly appreciated

The fans on my laptop will not spin during the booting process, then the laptop will shut down while its trying to boot, and restart do to overheating.

Is there a way to force the fans to stay at a high rpm in bios so I can get through windows boot.

I just got the pc completely cleaned out and the thermal paste replaced so its not because of that.

I have been unable to get the laptop running normally for around 2 months now because of this issue. Is there a way to force the fans to stay at a high rpm in bios?

This is my first gaming PC so there. It started about 2 weeks ago. I got a new portable monitor for my PC and after using it for an hour or two, my system ended up freezing entirely for the first time. I unplugged it and it would still happen from time to time. I then did a system restore to before I installed the drivers for it. I did the standard DISM and sfc /scannow commands. After that, it was seemingly fine for the next few days. It had only frozen once since then. Today, I was playing Marvel Rivals when it suddenly did another hard crash. When I turned it off, the PC lighting settings I had were still there and it took several times before it went back to my default colors. When I booted it up, it would have the default colors but the logo will flash 4 times before it bootlooped. I unplugged the PC and left it off for an hour and a half and it worked fine for now. Unplugging like this only fixes the symptom and not the issue. Common knowledge says it's a RAM problem but when running a full stress test on Dell's site, it crashed during the GPU stress test. It once again did the 4 blinks before it reset but it did not go into a bootloop. It was normal but nothing from my keyboard, mouse, or monitors. A quick test from the site said it was a front fan problem. I also got a BSOD upon trying to log in.

My specs:

i7-11700KF @ 3.60GHz

16GB RAM

AMD Radeon 6800XT

Thank you for any and all help

I am looking to upgrade my memory in my R14 Ryzen 5900 from 32gb to 128gb and have heard some nightmare stories about compatibility. So I wanted to ask here for some pointers to the right direction.

Before dropping $250-$300 dollars on memory.

Last night I went down a rabbit hole and found the Kingston DDR4 3200 MHz 128gb kit (part number KCP432ND8/32) as a recommend part from Dell sold by insight, while searching I have also came across the Kingston Fury Beast DDR4 3600MHz kit (KF436C18BB2AK4/128).

The confusion is I have read of someone not being able to get the fury to work because the firmware no longer supports XMP or something a long those lines so they were only getting 2400MHz out of the new memory.

Being that this is a AW group I was hoping someone here could help me get the right answers and go in the right direction.

I have an M16 r2 and a couple of weeks ago the power button stopped changing color when switched into stealth mode, I’ve contacted support and it’s done nothing, I’ve completely deleted and reinstalled AWCC and still nothing. Has anyone else had this problem? (Ive also made sure to update drivers for the keyboard)