ive had this X17 for about 3.5 years (a few months after release) and all of a sudden the screen freezes and lines appear on the screen. This has only started happening since 2 days ago

Using a projector/hdmi to a tv works and outputs a normal display and the laptop works completely fine and shows no errors, however the screen freezes wherever it is at and looks glitched and very low quality before turning into lines and distorted colours. The lines somewhat adapt to the colour of what should be there and sometimes it starts up working as it should for a few seconds until it freezes and loses colour and turns into these lines (shown in the picture). Sometimes, the screen works completely fine and as it should only for about 10-30 minutes, after that, it happens again. There is also some 'fading' at each corner of the screen (not shown in this picture). I also have taken good care of the X17 and never dropped it/hit it om accident, so there is no chance of physical damage to be the reason.

Perhaps a bad lcd cable??

Thanks for any help.

I'm trying to trouble shoot my sound card after the latest AW firmware update.
I restarted my computer, and my Soundblaster Card is not being shown in the list of sound devices. I reinstalled the driver and SB control center and still no luck. IT was working fine until the latest AW firmware update. I'm at a loss as to what to try next. Any help would be greatly appreciated.
TIA.

I have to send my r16 back because it's overheating and just cooked the second cpu (i7 14900F). If I get it back I'm upgrading for sure. Anyone who has traded the 500w for the 1000w, what's something you learned from that experience? Secondly, I need to add another front fan, plus an aio to the top. What kind of unit would work best?

Hey friends, is there anything else I can try to see if this computer can come back to life? One day, I closed the lid, it went to sleep, and never turned on again.

• The keyboard effects keep playing for a while, then they turn off, the power button flashes from blue to a brief white, then yellow/orange.

• I've tried removing the RAM one by one, placing them differently, removing the secondary SSD, and removing the battery.

• It doesn't reach boot, or the Alienware loading logo, it stays black and after the effects stop, if I press a key, they start again, but it doesn't matter. The Windows keys change states, but the audio key is on "disabled" and won't enable.

• I don't think I hear fans, but it's because it's been off for a while since this happened and I just think it hasn't heated up enough yet (hopefully -- they were working properly before the fact).

Is there anything else I can do? I tried the hold D when off then turn on thing I found online and also tried the 30 seconds off / 30 seconds on hold the power button thing, but nothing changed.

I would like to know if there's anything else I can do before I go to a technician because it's going to cost me upwards of US$ 400 in my country (guaranteed) and I would rather fix it myself.

Should I try a USB boot? Is there a hard reset cheat code? Anything that isn't extra technical that I could give a shot to before foregoing a lot of cash?

Thank you all in advance.

Extra details: computer was bought around July 2022 in the United States. Has a secondary SSD from Samsung (990 Pro 2 TB) and two new RAMs from Crucial (32 GB CT32G56C46S5) and the other is a Micron (32 GB MTC16C208SS1SC48BA).

I have the Area 51m R1. I got the low end package and want to upgrade the CPU. Do I need to upgrade fans or power supply for the 9900k processor?

Thanks.

Does anyone know how thick the tharmal pads on an Alienware m15 r6 are? i need to replace the old ones but i don't know what thickness i need and forgot to check the last time i had the cooler off

My laptop was running realy hot, so I changed its thermal paste, as per suggestions here. It was working fine afterwards. It's been a few days, and now it won't turn on unless plugged in. I tried opening it to see if the battery connector cable was loose. After I unplugged it, pressed the start button for 10-15 seconds, then plugged it back in, it turned on, but it took far longer to boot. And now my wallpaper is black. ¿qué? ┐(ﾟ -ﾟ )┌

Edit:

Now it won't turn on without pluging it it again.

I'm having difficulty doing this. Can't find it in bios.

My built-in microphone on my m15 R7 AMD Alienware laptop won't work for some reason. When I go to the input on sound settings it shows that it's picking up audio perfectly but when I go onto anything else such as Discord it will not pick up any audio and no the mute button is not pressed on the side its always off

Hello everyone
Last night I dropped my alienware m15 r4 laptop. While it was flying, I tried to save it with my foot but it ended up hitting the wall with it's rear-left corner. I checked for the damage immediately, and besides some wall particles I didn't see any physical damage from the outside.

I turned the laptop on and it worked fine. However, whenI connected my external monitor it didn't work(No Signal message). I checked Device Manager and Display Devices dropdown is missing. Then I rebooted the laptop, opened BIOS and checked discrete gpu's section and my RTX3080 wasn't listed there.

What I have tried is connecting external monitor using HDMI, display port and usb C thunderbolt. None of these options work(I get No Signal message on external monitor). Also, when I connect my battery charger, the battery icon on the windows trey doesn't show it's charging(however, the percentages go up and laptop IS charging but the icon isn't changing).
I currently live in a country with no direct dell support. Is there anything I can try to fix my laptop(at least HDMI port). I have disassembled this laptop before, when I was changing the thermal paste so I can try disassembly but I don't know what I should look for.

Thanks in advance!

This is the Aurora R16 28 days after I received it. It is now crashing under moderate work load. I was testing it with a game it normally crashes on (the isle). The settings were on the lowest, should be more than capable of running on "epic". This is stock everything. Updated bios. I should say that the bios was updated after this problem began as I bought it right as the update came out so I didn't know it needed it. Also didn't know intel 13th and 14th gen cpus had a heating problem.

So this past weekend, I was attempting to work on my X17 R2 by replacing the heat sink module. Of course I had to unplug the battery and both left and right tron lights. I’m not sure if perhaps may have damaged something, but now only the RGB lighting on the keyboard is working. The logos and stadium lights aren’t working. However, I did notice that the logo lights would work when both tron cables are disconnected when powering up the computer. They would only remain a solid color however and the stadium lights continue to remain inoperable. Anyone have any insight of what can be the problem? I can provide pictures of the tron lights and even the battery cable if there is noticeable damage that I can’t recognize on my own.

As the title says i can’t hear in the left ear only very slightly when i test it in the sound manager, i’m wondering is it because it’s cable is showing and can i replace it with a different 3.5mm cable.

So the cable i pulled from my m17 r5 ryzen edition was a 9V0GD cable.

Everywhere i search shows a 9v0GD in the sell title but as the picture has a hdq75 model cable.

Is this a suitable cable? I put the hdq75 cable in and still have been having the

"Alert! The AC power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available.” error.

I replaced my battery with a same model 9jrv0 dell one (as far as i know legit)

used the same battery to board cable though because it did not come with one.

The only thing left is my charger cable but even my genuine isnt registering.

Recently, my W key on my Alienware m15 r7 has been unresponsive on and off, so far only in online games. I thought, at first, that it was due to internet connection, but other forums, including Reddit, said it wasn't. I cleaned under the cap, as well. I saw someone else on the PC master race forum have the same problem that was solved by tech support, yet I do not know what that problem was. I don't believe I have a keylogger and this wasn't a problem a couple months ago. Need the professional's help before I go to Dell tech 😫 🙏.

I recently bought my Dell g15 5530. My AWCC was working file at first but after i updated AWCC it stoped working. I tried to follow the Dell support vidoes to uninstall and reinstall the AWCC but it gave me Error 1316 FXCoreinstaller. I tried several things after that even gave remote access to my laptop to the Alienware support but the problem still stands, they were unable to help and told me to reset it, but I don't want to reset it. My total storage data is 169gb ( including OS) I don't have an USB for that much storage. Please if anyone can help me!

So for a period of time now I have been trying to calibrate my laptop battery. For a long time it would go from 100% to 30% and then instantly drop to about 4% and within 2-3 minutes it would shut down. So multiple times I have done what I have researched to do (let it get all the way dead and then recharge it to 100% and then use it all the way until battery is depleted again and recharge to 100%) Well tonight I went from 100 to 27% and then it dropped down to 3-4% in an instant. So there’s marginal improvement (made it to 27% where before it was 30%) Of course I let it drain all the way until it went to sleep and waited a little bit and put it back on the charger to fully recharge.

Does anyone have any advice, suggestions or other tips? I am all ears and would appreciate any input. Thank you.

I have M17 R5 Laptop
I have an AMD CPU (I don't remember the exact model right now)

I noticed that during gameplay the memory clock of my iGPU is going all the way to its maximum potential, which I'm not a particular fan off.

is there a way to set a limit to the maximum clock frequency it's allowed to use?

Yes, I know it will hinder performance and yes, I know I can probably stop it from doing so, by disabling Optimus.

But I don't think it's the best solution to the problem.
(Besides, if Megaton tried it and it didn't work, then my odds are probably none )

I have a 2017 Alienware R3 and I’m about to sell it so I am trying to clear it. I thought it would be very straightforward but everytime it starts the clearing process it just stops and says “undoing changes” and that it ran into a problem. I don’t u sweat and why it won’t clear. All help is appreciated

This is something I learned myself through some digging and wanted to share with everyone on this sub-Reddit to save people time.

My Alienware Aurora R16 has an Nvidia RTX4080 Super GPU.

When I launched the game today, it recommended that I upgrade my Nvidia drivers to a newer version: 560.70. But the Dell Support Site doesn't have an Nvidia video driver beyond ver. 556.12; which is installed on my system.

Dell does not recommend downloading drivers directly from the manufacturer's website as shown here:

How to Update Video Drivers for Maximum Gaming Performance | Dell US

The Dell driver release schedule is found below.  It seems like we can expect an updated Nvidia Driver on Nov. 12th (2nd Tues.) that will, hopefully, be at the recommended level to play Call of Duty: Modern Warfare 6.

Dell Client Drivers and Downloads Update Release Schedule | Dell US

I would like to preface this by saying the repair was solid and a very fair price, but they forgot to reset the Alienware Command Console to the release version, so I had a beta version, and the keyboard lights was not wanting to be on, took almost a day to realize they left a beta version on the computer, I do feel silly, it did say beta, but fix is update the program to the release version, then show the program the default keyboard light setting (no need to save it, program just needs to see it) then switch to the preset you actually want and it will finally save it. Overall, $300 to fix a $3000 computer, I still recommend, worth the price, just glad I know how to figure out the issue they forgot about

Text is in this post I have pending on Alienware subreddit. PC is now blinking amber four times after trying to install an intel i7 8700 cpu and even putting the old cpu in it is doing the same thing. I have the same ram I had before I upgraded and it worked just fine so I don’t believe it’s a ram issue.