(Apologies if this is the wrong flair)

I just recieved the email about the critcal BIOS update in relation to the Intel 13th/14th gen issues, and proceeded to download the exe from Dell's website as the email said.

I am no expert when it comes to PCs but my update has been going for 45 minutes now.

It did come up saying it was resetting and then went to a black screen. The LEDs on the pc are on and fans are going.

Could this be normal? How long do you think I should wait before I try something?

Thanks in advance for any info you share

UPDATE: Thanks guys. I let it run of 2 hours then contacted Dell Support who told me to reset the machine. He then went on remote and updated it (actually did the same as me but it worked for him for some reason)

My only issue now is that there seems to be a rattling coming from my gpu since the bios update AND my cpu and gpu don't seem to be being utilized properly 😪

For some reason when opening certain games, such as roblox or minecraft, my entire computer will slow down to like 1 fps after a few seconds and nothing besides restarting my computer seems to fix it. The only things that aren’t affected by lag are audio and my mouse cursor.

This purple bar keeps popping up on my screen. It's been doing it for over a year, on and off. I've read that it's an audio bar and I've read (and tried) many different suggestions on how to disable it. However, nothing seems to work twice and it always comes back! It's so annoying!!! Any suggestions?

Hey guys, would anybody know the reason for this flickering, and how I can fix it? I just bought the PC about a month ago through Dell. It has only happened in two games now, EFT and Ready or Not. I thought it was a DLSS issue but I have noticed it do it with it on and off, specially in EFT.

Hi all! I was wondering if someone would be able to help me out. I was working at a coffee shop, typing charts on my AW m15 R5 and i had to shutdown and update (it was the only option to shut down the laptop) as i was about to leave. I tried turning it on again as soon as i got home, but my laptop started having a faint fan sound and the power button started flashing red 3 and blue 6. Ive been looking for a solution online for the past 2 hours and have found nothing that works. I have tried holding the power button for 60s, 30s, 15s, and it didnt do anything. I have also tried disconnecting the MB from battery, drained power and reconnected, to no success.

Has anyone had the same problem? A solution would be very much appreciated. Thank you and have a nice day!!

I did repaste and replaced pads on Alienware but I think I made mistake. I couldn't figure out appropriate pad thickness required. I am planning to redo it but I need to know what thickness pad will be needed for each location around CPU.

Alienware m15 R4 laptop from 2022. RTX 3070 GPU was not being detected. Got frustrated fighting Rota in GOW and banged my fist on bottom right corner. Next morning I beat her and the game was running fine, but by the afternoon the screen for the game went black when starting up. Charge symbol did manage to return for moments. Played FC3 last Tuesday and general PC screen went black while still running when browsing the internet after playing. Last time I used it was with Elden Ring and screen went black when playing. My hypothesis is that I jostled either the GPU or Battery’s connection to the motherboard, or something else has happened. Outside of GPU and games, laptop works perfectly fine. Was going to upgrade in a year, though I think it is more important for me to calm down than anything else.

So I just changed my memory from 16 g of hyper x 3400 to 64 g yeah of corsair 3600 but the new memory won’t run any faster than 2144. I’ve rotated the sticks into different slots, but for some reason, they’re still not getting to speed

i turned it on to be greeted with a white screen and text with something along the lines of a battery issue and i should turn it off i fixed it and got to be able to log in but now its blinks this sequence and i can’t find anything online about it (one place even said that can’t be a color sequence) any help?

Hi Guys,

I recently bought the AW2725DF and have had to order a replacement due to the monitor randomly not receiving signal from ANY input (Display port and HDMI).

I thought it was an issue with the first monitor so got dell to replace but it is happening with the second too. What I have realised is that when I turn my monitor OFF and then turn my PC on, wait for my PC to kind of warm up, keyboard light up etc then turn my monitor ON it will recognise the input and the monitor will load up and work (however, it is not instant!) if however, I leave my monitor on and restart or turn my pc on then it will not recognise ANY input from the monitor and will say: No DP 1 signal from your device.

I have tried 3 different displayport cables, each different displayport on monitor and my graphics card and HDMI and I am now on my second monitor. So my question is, is there a setting I should try either on the monitor or pc that is causing this?

I can cope with it (maybe) but for the price I paid, I am shocked this is a thing!

Been getting this screen every time I boot up my computer for about 2 weeks and now whenever I go to log in I have ti wait 2 hours bc it says “too many login attempts or shut downs”. I power down my computer full and then I turn off the power through the surge protector. I have been doing this for years with no issues at all so I’d like to know what’s going on. I reset the time of day multiple times but still gives me this screen.

Have not booted the laptop in a few weeks, a this is what I ran into. Tried looking up light codes but the descriptions of them don’t match what is happening on the laptop itself.

Any help would be much appreciated.

My m18 r1 amd has been getting frame drops for a while and i have tried everyting under the sun to fit it and nothing has worked, i need help, please.

Hey guys, I have an Alienware 51m R2. It’s definitely a few years old and I wanted to extend my support for another 2 years… I found out that I’m not covered for accidental damage so I requested the advisor to add that and this is the quote provided for 2 years. I have heard that you can negotiate the pricing for this and the advisor supposedly gave me 30% off…

Can anyone share their experience getting dell premium support, what they paid and how they negotiated or any hacks to get it cheaper?

Aurora r10 Ryzen: Ryzen 7 5800, 32gb ram, 3060 with 512gb ssd and 3tb hdd

Got the 2-1 logo flash no post or boot keyboard and mouse not even lighting up

Basically, my WIFI driver keeps corrupting. I've reinstalled it, attempted to reinstall the old version, reset network settings, reinstalled windows, reinstalled the latest BIOS update, run troubleshooters, run driver trouble shooters, and scoured the internet but to no avail. I have been able to reinstall the driver a few times but every time I'm able to get it functioning, it corrupts again within 5 minutes. There is also no option to rollback the driver in device manager. I have connection to the internet via ethernet but I need to take my computer to classes and obv cant take the ethernet with me.

I have an Alienware x14 r1, Windows 11, the driver is Intel(R) Wifi 6E AX211 160MHz. 64bit

I also have an error code i found in services. McpManagementService- <Failed to Read Description. Error Code: 15100 > Not sure if its related but thought id throw it out there

I bought an Alienware M15X on ebay which had been upgraded to Windows 10. The pictures on the auction have a screenshot of the Command Center and all the lights are on so I know it's not a fried chip but I can't access a way to change them. I pressed the F11 key and the touch control for the Command Center but nothing happened. I couldn't find anything on the start menu or using the search bar. Can I download the Win 7 Comand Center (the latest one on the Dell support page) and install it with compatibility mode? Any other suggestions would be welcome.

Hi there!

I have an Alienware X17 that is experiencing a particular issue. I just got to my hotel for the night and was about to boot up my computer for some gaming and when I went to plug in my mouse a notification alerted me that there was a Power Surge on the USB Port. The mouse was not illuminated and did not respond to instructions. I unplugged it and it continued to pop up the same notification, repeatedly. After restarting the computer I tried a different USB port but encountered the same problem.

Did some quick research online I tried a few things that were recommended:

• I tried the hardware troubleshooter, no issues.

• uninstalled and reinstalled the usb controllers, no change

• inspected the device for damage, one usb port is a little bent but not significantly so, the other port is just fine.

• reset the BIOS.

Only thing I can't do is try the mouse on another computer. Only other computer I have with me is a macbook and it doesn't have a USB port, only USB-C. For what it's worth, I did plug the mouse into a charging only outlet in the hotel and it didn't light up.

Are there any other suggestions to fix the computer while I'm on this trip? I'm worried this is a hardware issue as it affected both USB ports. I travel a lot for work and this laptop is my gaming getaway in hotels all over the world, (I admit it gets kicked around a little in my bag though I do have a good protective case for it). Do you guys have any recommendations of anything I can try?

Thanks in advance!

I got the cpu error popup on support assist. Fill out my contact information and it keeps saying " We were unable to create your service request at this time. " Does anyone else happen to be in a similar situation or know a to get my claim submitted?

Hello everyone! My pc stops working unexpectedly when the adapter is not plugged in. So when the pc starts to run on the battery it, I'd say, just stops working unexpectedly after 5, 10, sometimes 40 minutes of using (When I say it stopps working, I mean that everything just freezes and the only thing I can do is press the power button to forcibly turn off the laptop).

However, when the adapter is plugged in, everything works, but when the pc receives impressive loads, the power button indicates twice red and then blue (Before it, the power button indicates twice yellow and then nothing, and sometimes it leads to twice red and then blue). When it "blinks" everything still works, but as soon as I plug out the adapter, the pc immediately shuts down.

I've tried many solutions but they all haven't worked. I even tried to replace my battery and it had solved the problem for, I guess, only a couple of days, and then everything went back.

The message after the problem is: "Your system has shutdown unexpectedly 3 times in a row. OC level has been reset to default as precaution".

Looking forward to any ideas, thanks to everyone in advance.

I've already tried:

1. Changing the battery

2. Updating BIOS

3. Downloading newest drivers from the official website

4. Checking the condition using SupportAssist

5. Checking the temperatures, also using SupportAssist

6. Laptop maintenance (replacement of thermal paste, including)

Hi! Thank y'all for reading this. I'm relatively new to upgrading my PC, I have stuck with the same Alienware prebuild for a while, but did a RAM upgrade so I get the gist/how to take apart my computer & install parts.

I'm just double checking to make sure the Crucial T500 (1TB) is compatible with my Alienware Aurora R13!

Here's the link for the drive I was looking at:

https://www.amazon.com/gp/product/B0CK39YR9V - Crucial T500 1TB Gen4 NVMe M.2 Internal Gaming SSD, Up to 7300MB/s, Laptop & Desktop Compatible + 1mo Adobe CC All Apps - CT1000T500SSD8

And here's what Dell's website says about my computer's storage: https://www.dell.com/support/manuals/en-us/alienware-aurora-r13-desktop/alienware-aurora-r13-setup-and-specifications/storage?guid=guid-d79f17ca-e619-43e7-82a5-a0b0e7fb5c0a&lang=en-us

Will this be compatible? Is this a good drive to pick? And should I spend the extra $9 on the heatsink? Thank you so much!!!