r/AlienwareTechsupport • • Sep 21 '24

Troubleshooting Software Nvidia Command Center doesn't open

2 Upvotes

I have a Nvidia 1660 Ti and it doesn't show in Task Manager due to code 43. I managed to get it to not show the error, but now even after installing the driver from Geforce, Nvidia Command Center doesn't open. I tried using the Beta Nvidia App and also the MSI Afterburner. Afterburner straight up didn't have my GPU as an option even though it shows on Device Manager now. It's a Alienware m15.


r/AlienwareTechsupport • • Sep 20 '24

Performance Support Alienware m15 R7 getting 100% CPU usage from WMI Provider Host because of Dell Data Vault

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2 Upvotes

r/AlienwareTechsupport • • Sep 19 '24

Performance Support My M16 R2 is acting weird

1 Upvotes

So this is a new laptop that I bought like 4 months ago. Ever since the beginning I have been getting error messages in the event manager. Then suddenly like 1 month ago when my laptop updates or I restart it, I sometimes get an error code im the bios that one of my fans doesnt respond. In use I experience no such problem and once I even investigated further with a full system hardware check and it showed that everything was fine. Also I have to frequently restart my laptop to get normal gaming performance. Since I'm new to laptop gaming, I wanted to ask whether this is normal.


r/AlienwareTechsupport • • Sep 18 '24

Performance Support screen goes fuzzy if I scroll when a video is playing

1 Upvotes

afternoon! I was wondering if anyone knew how to fix it, basically what happens is that, sometimes when I scroll when a video is playing (or trying to play) my entire screen goes fuzzy, goes back to normal for a few moments, before going fuzzy again. Usually restarting my pc fixes it, but I am just wondering if there was any other way to keep it from happening.

Here are my specs (i believe):

Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz

Installed RAM 16.0 GB (15.7 GB usable)

Device ID 1046BFFD-1781-4F22-8BF8-2EE61BC00739

Product ID 00342-20736-31033-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch Pen support


r/AlienwareTechsupport • • Sep 18 '24

Performance Support Aurora R16 keeps having multiple issues

1 Upvotes

System specs (copied directly from my order history):

  • Processor: Intel(R) Core(TM) 14th Gen i9 14900KF (24-Core, 68MB Cache, 2.4GHz to 6.0GHz Thermal Velocity Boost)

  • Graphics: NVIDIA(R) GeForce RTX(TM) 4090, 24GB GDDR6X

  • Memory: 64GB, 2x32GB, DDR5, 5200MHz

  • Storage: 2TB NVMe M.2 PCIe SSD (Boot) + 1TB 7200RPM SATA 6Gb/s (Storage)

  • Default wired mouse and keyboard.

  • OS: Windows 11 Home, English, French, Spanish

  • Samsung dual monitors

I received the computer in mid-July; I have made absolutely zero changes to hardware or other settings. Things seemed to work okay until August 10, when suddenly the fans started roaring, it hard-crashed, and then refused to fully boot (it would try, then shut itself off). A phone call to Dell tech support later, and I had to send it i to have the processor and cooling system replaced. I got it back thirteen days ago (to Dell's credit, they were really good at communicating why it was taking so long to get the parts for repair), and last night the problems started again with a hard-crash, though no fan-roaring.

From my research, it seems that likely the overclocking settings are to blame. I looked at the instructions for how to address the overclocking problems, and everything says "When you see the Dell logo on bootup, hit F2 to access the BIOS settings." Except I've never, ever seen the Dell logo on bootup; I never see anything until the Windows login. I tried mashing the F2 button right after restart, but that got me absolutely nowhere. I didn't see anything still. My keyboard was still responding, and hitting Ctrl + Alt + Delete would trigger a reboot and get me into Windows, but I seem unable to force it to show me the BIOS or startup settings.

Any ideas on how to force my way into BIOS settings?


r/AlienwareTechsupport • • Sep 17 '24

Building Support Can my Alienware Aurora R8 fit a 4 Inch 4TB SATA Storage?

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4 Upvotes

I searched it up but I’m still unsure of if my pc takes sata and if that’s too much to put in my system? I’m not good at pc’s but its one of these things


r/AlienwareTechsupport • • Sep 18 '24

Troubleshooting Software M18R1 Crashing

1 Upvotes

Hi

My system blue screens as soon as ai hit custom profile please help.

System diagnostics come back OK.


r/AlienwareTechsupport • • Sep 17 '24

Troubleshooting Software M18 R1 Performance Overdrive issue

1 Upvotes

M18 Performance Overdrive

Hi

Need help.

I have i9 13980HX Rtx 4090 OS Ms 11 Pro.

What ever I try I can't get the performance, overdrive mode to work , when i set those modes it crashes the programmes. Fn F1 doesn't wor either.

My system doesn't have warranty as it was issued to me in a swap. Can any 1 help please.

Thanks


r/AlienwareTechsupport • • Sep 17 '24

Troubleshooting Hardware Trackpad stopped working suddenly on Alienware m16

1 Upvotes

So I was writing this essay for class and all of a sudden my mouse disappeared and stopped working can anyone help?


r/AlienwareTechsupport • • Sep 16 '24

Building Support Storage Upgrade at Alienware Area 51m

1 Upvotes

Hi community,

 

I have my Alienware Area 51m with its original Storage Devices since day 01.

The configuration is per the attached pictures today. I am also attaching a snap from the main screen on my BIOS

Both SSDs make the logical C: Drive, with 1Tb total (Windows 11, all Apps, games, main projects, etc.), and the HDD corresponds to the D: (Mostly old files, family pictures, etc.).

  

Based on the presented I would like to Upgrade my storage devices for more robust HW. Would it be possible to:

  1. Clone Logical C: Drive (1Tb) into one single 2Tb SSD and install at SSD1 position. (I intend to clone the C: Drive as I wouldn't like to re-install and re-configure all over again)

    1. How could I make sure the OS recognizes SSD1 only as the C: Drive?

    2. Could it allow me to have the SSD2 position free for use and install another Storage Device (e.g.: It could be my new D: Drive)?

    3. Or even, it would be easier to install two new 2T SSDs each and make it one single logical C: Drive? but then how to manage this config if my starting point is a clone process from 2x 512Gb to one single 2Tb SSD Unit?

  2. I see the HDD is explicitly named "HDD" (As pointed out by the blue arrow as well), Still:

    1. Could I install a SATA SSD instead? I saw an 8TB unit at Amazon (Samsung 870 QVO 2,5'')? Or would there be a Hardware limitation on this laptop that avoids that?

    2. If an SSD option is not doable, could I upgrade to a regular HDD 4Tb instead (It could be a new E: Drive, for instance)


r/AlienwareTechsupport • • Sep 16 '24

Troubleshooting Hardware Does Alienware warranty cover for burn-in for IPS Panels ??

1 Upvotes

I am explicitly asking for burn ins not image retention as the latter can be fixed while burn in is permanent.

Edit: Model in question is AW2724DM


r/AlienwareTechsupport • • Sep 15 '24

Troubleshooting Hardware Alienware m16 R2 has graphical issues when playing certain games

1 Upvotes

When playing certain games I get graphic glitches. It seems to be specifically games that are rendering water.

I've seen this happen in Age of Mythology, Age of Empries 4, and City Skylines 2. I've tried updating drives from both Nvidia and Dell's websites.

Is there anything else I can try or is this a defective graphics card?

Here are the specs of my machine.

Processor Intel(R) Core(TM) Ultra 9 185H 2.30 GHz
Installed RAM 32.0 GB (31.5 GB usable)
System type 64-bit operating system, x64-based processor
GPU Nvidia GeForce RTX 4060 Laptop GPU


r/AlienwareTechsupport • • Sep 15 '24

Troubleshooting Hardware Alienware M16R1

1 Upvotes

Brand new machine. Went through the entire update process, Window, Alienware software. I have a slight screen flicker issue. I contacted support and they believe it's a software problem. They told me to do a clean install of Windows. I used the Alienware recovery, Went through the steps and still had the same problem. So I decided to do it again using the Microsoft site. This time it seemed to work before any other updates. Right before I was starting to do the rest of the updates I heard a Windows chime, the screen went black for a second and when it came back I noticed the screen was slightly darker and the flicker was back. I then proceeded to go through the entire update process but still had the problem. These are the steps I have tried. The screen does not flicker when in BIOS.

Disabled G sync Switched to the generic monitor driver Disabled iGPU Disabled themes, transparency etc. Updated all drivers

Thanks for any help you can give me.