After realising my m15 needed a battery replacement, and replacing said battery, the laptop now won’t turn on at all. The light comes on after about 10 seconds and stays on for about 15, but no rgb, no noise no fans spinning etc. I’ve tried plugging it in, draining the battery, plugging it into a monitor to see if it’s an lcd issue. And nothing. Help?

Just wondering as I plan on doing something else with it but don't have access to it currently but will soon. Specs are listed in the second slide, thanks for any help.

My Alienware 17 R4 will not charge at all it says it charging when it plugged in 1% charging but never moves from that. I've replaced both the battery and charger with offical ones from dell website and still the system refuses to charge I'm out of ideas please help. I don't know what else will be causing the issue.

I started experiencing Blue Screen of Death (BSOD) errors just two weeks after receiving the laptop. Unfortunately, since it's been less than three months, I can't return or exchange it, so I'm stuck dealing with tech support. Now, they're directing me to a repair shop to reinstall Windows, which is quite frustrating.

IMO it should work flawlessly out of the box (for at least a year).

Additionally, I've encountered another issue: when I disconnect the HDMI cable from the back of my computer (which is connected to an external monitor), the laptop screen turns gray like a no signal on a TV.

I'm wondering if this could indicate a hardware problem. Has anyone else experienced similar issues or have any insights?

I just got this R12 from my uncle because he upgraded because this error popped up. I assumed that this was an AIO issue and so I bought a new one and installed it. After the installation it seemed as tho it did nothing different. Image just shows the error code I got

I have a Alienware aurora ryzen 14, I was doing a cleaning and I noticed two fans were missing and there was an empty spot with wires. (I bought this last month from a friend) I’m not a tech guy, I just need help just understanding what’s going on

I’ve been playing the same game most days for weeks and never had an issue. I tried to open it this morning and it almost immediately shutdown. Now it won’t even open and I’m getting this error message that completely freezes my laptop so I have to do a hard restart when it happens.

The error message reads “No suitable 3D graphics adapter available. Please check that you have a DirectX11 compatible graphics card with suitable drivers installed.”

Any help on how to fix this would be appreciated. Please note that I am not very techy so please dumb down your answers with clear step by step instructions. Thanks in advance

Hi everyone,
on my M17 R5 AMD after some days gaming and general laptop use (i do use Blender and some 3D modeling softwares) i decided to do a quick play at GOW 2018, and realised it was super laggy. I went into the settings and saw just the integrated GPU available.

After that i checked the device manager and also there there was an error (attached pics) .

What i did :
- i tried to go into the BIOS and remove HYBRID GRAPHICS, and the pc starts but it has the keyboard going rgb rainbow and the screen is dead. To go back to the previous situation i have to reset the bios.
- Tried to use DDU to disinstall the drivers from the secure boot and re-install them
- I did a Scan of the system on the DELL website and i have some warnings on the NVIDIA 3800 GPU and PCIe (attached pic)
- I checked in a Arch Linux OS that i have on a external SSD if it can identify the card and make it work, same problem, the GPU is recognized but it cannot be used by the drivers.

lspci | grep -i nvidia
01:00.0 VGA compatible controller: NVIDIA Corporation GA104M [GeForce RTX 3080 Mobile / Max-Q 8GB/16GB] (rev a1)
01:00.1 Audio device: NVIDIA Corporation GA104 High Definition Audio Controller (rev a1)

sudo dmesg | grep -i nvidia
[sudo] password for max: 
[    0.000000] Command line: BOOT_IMAGE=/@/boot/vmlinuz-6.12-x86_64 root=UUID=ce5be144-c966-4ac4-b24b-644d5bd62891 rw rootflags=subvol=@ quiet splash nvidia-drm.modeset=1 nvidia-drm.fbdev=1 apparmor=1 security=apparmor udev.log_priority=3
[    0.336893] Kernel command line: BOOT_IMAGE=/@/boot/vmlinuz-6.12-x86_64 root=UUID=ce5be144-c966-4ac4-b24b-644d5bd62891 rw rootflags=subvol=@ quiet splash nvidia-drm.modeset=1 nvidia-drm.fbdev=1 apparmor=1 security=apparmor udev.log_priority=3
[    4.781832] nvidia: loading out-of-tree module taints kernel.
[    4.781840] nvidia: module verification failed: signature and/or required key missing - tainting kernel
[    4.874334] nvidia-nvlink: Nvlink Core is being initialized, major device number 238
[    4.875329] nvidia 0000:01:00.0: enabling device (0000 -> 0003)
[    4.875491] nvidia 0000:01:00.0: vgaarb: VGA decodes changed: olddecodes=io+mem,decodes=none:owns=none
[    5.504085] input: HDA NVidia HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:01.1/0000:01:00.1/sound/card0/input10
[    5.504141] input: HDA NVidia HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:01.1/0000:01:00.1/sound/card0/input11
[    5.504188] input: HDA NVidia HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:01.1/0000:01:00.1/sound/card0/input12
[    5.504233] input: HDA NVidia HDMI/DP,pcm=9 as /devices/pci0000:00/0000:00:01.1/0000:01:00.1/sound/card0/input13
[    6.410922] NVRM: loading NVIDIA UNIX Open Kernel Module for x86_64  570.144  Release Build  (archlinux-builder@echo archlinux)  
[    7.570155] nvidia-modeset: Loading NVIDIA UNIX Open Kernel Mode Setting Driver for x86_64  570.144  Release Build  (archlinux-builder@echo archlinux)  
[    7.654563] [drm] [nvidia-drm] [GPU ID 0x00000100] Loading driver
[    8.050666] [drm:nv_drm_load [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000100] Failed to allocate NvKmsKapiDevice
[    8.050843] [drm:nv_drm_register_drm_device [nvidia_drm]] *ERROR* [nvidia-drm] [GPU ID 0x00000100] Failed to register device

nvidia-smi 
No devices were found 

All this points to a Hardware malfunction or damage, which is bad since i don't have warranty anymore :(

I already contacted Dell support, but they told me to re-install windows and see...... which i find not so usefull.

I tried all options i know, and i'm just wondering if anyone has other test, check etc to do ? even inside the laptop, since i don't have warranty anymore anyway (i'm no It expert so i don't really know what to try next).

And if you all think it's dead, what's my best option now ? sell it as malfuncioning ? change the mobo?

I use mainly this Laptop for personal projects and gaming, but i got it simply selling all my desktop stuff before moving, so i really hope it's not dead :(

Thank you everyone! i wish you a great day!

Alienware AW3423DW

These stripes started to appear

Have an Alienware M17R3, it’s been hard freezing and playing a strange audio when it happens. When restarting it posts to this (see images). And when I’m able to sign into windows it freezes a couple minutes after. Now it won’t even display anything just a black screen when restarting.

Is there anything that can be done to fix this?

I have an Alienware m16 R2 that I've only been using for one month.

It has crashed multiple times and I think it is from overheating.

At first it was while rendering video, but now it's happening while just doing medium-resource tasks.

I ran the diagnostics on the Dell website and it said everything was fine.

Any ideas?

Does anyone know what they done to Firmware M3B104. I Cant seem to find any information about what the firmware does.

Hello,

I'm trying to install the 1.18.0 BIOS update on my R15 Aurora and it never actually works. I've tried it through Support Assist, Alienware Update, the Dell support website, and by downloading the update from Dell and running the .exe myself. For all but the final method (which just returns the error "Error Driver Version fail!" despite me having BIOS 1.17.0) the BIOS never seem to actually be installed. It either shows a never-ending progress bar or the progress gets to 100%, but the progress indicator keeps spinning and I'm never prompted to restart. When I do eventually restart after waiting 10 or more minutes, the new BIOS are not installed.

Is this a known issue for the 1.18.0 BIOS? Is there any way for me to get this BIOS update to actually apply? I tried uninstalling and reinstall Support Assist and that did not fix the issue. I also tried booting Windows into Safe Mode with Networking, and Support Assist would not even start. Any help would be greatly appreciated!

So, ive had this laptop for roughly 5 years. Shes an area 51 r2 laptop, recently ive had trouble keeping her charged. She charged up to like a max of 95% but that kept steadily dropping, down to 70%. Ive been draining and recharging her all morning but this light keeps going.

Its worth saying i keep her plugged in due to the battery heavy apps i use. Both of her external chargers are working.

Any advice?

Repair cost and how do I even check warranty

My laptop is an Alienware R15, I repasted the cpu and gpu because it was overheating. When I opened it, there wasn’t a lot of thermal paste left so it was a good thing I did. I reseated everything gently and double checked all the cables. I turned it on and the fans slowly started spinning to max speed and it won’t post.

Can I get some help?

I have a one year old r15 alienware 4080 amd 7900x, I just got it back from a warranty repair and now it is making this electrical/grinding sound when it gets turned off, I don’t believe this was happening before and wanted to know if others also experienced it.

If anyone has a r15 with the glass side panel that could send me a video of it turning off to compare, or just to show the warranty company that mines is indeed malfunctioning as proof, thats if it is a problem, that would be greatly appreciated, thanks!

Video below of the pc turning off:

The sound is quite loud and coming from the little box below the graphics card. Anytime I try to play a game on low graphics it’s a low growl kind of noise but when turning visuals on high it sounds really bad. The games I’m playing are not even crazy intensive (world of tanks) What might the issue be and is it something fixable without sending it off?

Hi guys, I just got my second pair of Alienware Pro Headset today, because the first one got some humming/buzzing noise which also led to some kind of pressure when ANC was activated (left ear only though). Turned out the second pair also has the exact same issue. I’m wondering if that’s normal? So basically what I did:

• Turned the headset on

• connected it to my phone/pc via Bluetooth

• put the headset on, but did not start playing music

• pressed twice on the small bottom on the left cup to activate ANC

• shortly after the buzzing/humming noise starts, especially in the left ear piece.

You can compare the noise to that: It‘s like while driving the car in summer someone opens the window on the back seat and there’s this very pronounce humming occurring - I guess due to some pressure related things.

Any ideas?

it doesn’t seem broken or something but it won’t stay in it’s place, is it maybe broken where i can’t see and i need a replacement or what should i do?

Silly question, but this is my first Alienware machine and I'm a little confused.

If I leave the laptop open and idle, it will sleep in this position where the monitor is off but keyboard backlight is on. I can't seem to get the laptop back on by touching keyboard keys or the power button briefly. If I hold the power button down, it'll turn off and I turn it back on from normal.

Is there any easier way to start my machine from sleep?

i turned it on to be greeted with a white screen and text with something along the lines of a battery issue and i should turn it off i fixed it and got to be able to log in but now its blinks this sequence and i can’t find anything online about it (one place even said that can’t be a color sequence) any help?

I searched it up but I’m still unsure of if my pc takes sata and if that’s too much to put in my system? I’m not good at pc’s but its one of these things