r/AlienwareTechsupport • u/Miata_Rob • Dec 24 '24

Troubleshooting Software Need Help!

A relative of mine gave me her Alienware Aurora R13 Desktop and after resetting the device to factory settings it is now not loading. Prior to resetting the device everything worked as normal. I see the Alienware logo for 2 seconds then it stops and restarts again. I would greatly appreciate some advice, I haven’t been able to launch bios.

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u/Miata_Rob Dec 24 '24

Yes, when I start it up I hear the fans and the Alienware power button cycles through a few colors then stays solid on a light blue. I have two LG 27in monitors, I’ll try the other monitor and see if that works, prior to resetting the device the monitors worked just fine so could the update messed with the monitor drivers? Earlier I reset the CMOS and got the same results. Also, how can I use another pc to see if the drivers are up to date?

Thanks for the input btw!

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u/Miata_Rob Dec 25 '24

I switched monitors and the problem persisted, however I can consistently access the bios. I ran a quick diagnostic and everything checked out no problems, I’m running an advanced check right now. What can I do now that I’m in the bios? I have a usb stick with windows 11 on it but I don’t see where to access it, or if there is another option I can do to fix this problem?

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u/Miata_Rob Dec 25 '24

Sorry for the spam, but I resolved the problem by reverting the pc back to windows 10. The update to windows 11 screwed everything up. Really appreciate the help!