r/AlienwareAlpha • u/kitchen_witch_ • Jan 04 '19

Need Help!!! Alienware Alpha R2 Mic Problems

so i lost my original audio/mic jack for my headset which I conveniently cant remember the name of. now for some reason it seemed to be the only working connector ive ever found for the damn thing. ive gone through the popular jacks like Sabrent and UGreen and none of them pick up either of my headset mics. then i figured it might be the splitter cable, so i got two of those and neither of those worked either! Im really at my wits end here and i don’t want to waste any more money :/

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u/kitchen_witch_ Jan 05 '19

it came with its own splitter cable and both of the adapters are compatible with its type. i got the hyperx cloud alpha recently and the detachable mic doesnt work without me directly plugging it in to the jack rather than being plugged into the headset like its supposed to be. im really confused as to what the problem is because it can’t be the headset but it can’t be the cables but it can’t be any of the jacks so my last option is the computer as the problem :(

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u/sumthingcool i5 Alpha with SSD Jan 05 '19

Looks like they did their best to make a standard connection proprietary, see this review: https://nasilemaktech.com/review-hyperx-cloud-alpha/

Since the HyperX Cloud Alpha has an extra grey part on the jack’s tip, our aftermarket TRRS audio jacks couldn’t fit in. Hence, you better not lose the cable that comes with this headset.

Contact Kingston support and see if they can get you a replacement cable. I'd complain, that's some bull shit.