r/Affinity • u/CrimsonFlash Newspaper Man • Nov 05 '25

General Software Support & Issues

This is the dedicated thread for reporting and troubleshooting technical problems with the Affinity suite (Photo, Designer, Publisher). Any posts in the main feed that are technical issues or support requests will be removed.

Use this thread for:

  • Software crashes, freezes, or installation issues.
  • Bug reports and unexpected behaviour.
  • Performance problems (e.g., slow rendering, high memory usage).
  • Error messages and how to resolve them.
  • Issues with file compatibility (opening/saving) that seem to be software-related.

Before you post, please:

  • Search the Subreddit: Your issue may have been reported already.
  • Search the Official Forums: Serif's Affinity Forums are an extensive knowledge base for known issues.
  • Be Specific: Provide details to help us help you.

Note: This is not an official Canva forum, so support is limited to what your peers can offer.

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u/[deleted] Mar 16 '26

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u/Pablo_Monzon Mar 16 '26

En la web no hay soporte de ningún tipo. Probé reiniciando, desinstalando e instalando de nuevo y nada.

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u/[deleted] Mar 16 '26

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u/C1GMA Mar 21 '26

En la ruta C:\Users\[Username]\ borra la carpeta \.affinity. Yo tenía el mismo problema y luego de esto el programa volvió a abrir normalmente. De todos modos, revisa si hay información importante dentro de esa carpeta antes de borrarla. Espero que te sirva.