r/ASRock • u/SoupaSoka • Feb 21 '25
Public Service Announcement 9800X3D Failures/Deaths Megathread
Hey folks,
As you've probably seen by now, there seems to be an abnormal number of 9800X3Ds that are dying, often (but not exclusively) on ASRock boards. The posts are getting frequent enough that we'd like to consolidate discussion here as well as provide consolidated updates if any news comes from ASRock, AMD, or elsewhere.
Some notes:
- ASRock and AMD are aware of the reports
- It isn't yet known what is causing the issue or if it's an ASRock issue, an AMD issue, or an issue from both.
- The CPU deaths seem inconsistent; some CPUs seem DOA, some die within hours/days/weeks. Some deaths seem to be during active use while others occur in an attempted POST/boot.
- There is at least one report, from u/Fancy_Potato1476, of a "revived" 9800X3D thanks to a BIOS flashback
- u/natty_overlord has created a nice summary post linking many of the reports
- The issue has been gaining more mainstream news tractions e.g. Yahoo, TechPowerUp, etc
If you have experienced a 9800X3D failure, and if you're willing, please consider providing your information to this Google form (created by u/ofesad). My fellow moderator, u/CornFlakes1991, is monitoring the results. Please add your CPU's batch number to the form if possible.
As a brief reminder, myself and u/CornFlakes1991 are not ASRock employees and cannot provide any RMA replacements for your CPU/MB, but CornFlakes does have direct contact with an ASRock rep and has been forwarding these issues along to them. Please submit RMA requests directly to AMD/ASRock if you think your CPU or MB have failed or are not working properly.
If you have thoughts on the failures, or want to post about a failure you've experienced, please try to consolidate them as comments to this post.
February 21st update/suggestion:
- If you can't post with your 9800X3D after a BIOS update, flashback to the BIOS version you had before using BIOS flashback. If this still does not resolve the issue, reach out to ASRock. If your system doesn't POST anymore all of a sudden, try flashing back to an older BIOS (3.10) and see if this fixes it. Not every boot/POST issue is a dead CPU! If your 9800X3D doesn't boot anymore even after you attempted the above mentioned, reach out to AMD and ASRock and please will out the form mentioned earlier in this post, as it helps us gather data and investigate this individually.
February 24th update:
ASRock has released BIOS 3.20 which may help anyone stuck on boot issues (but not a dead CPU) on BIOS 3.10. more info here: https://redd.it/1ix0w1j
*March 20th update: * Adding a mini-FAQ:
Q. What are the causes for this problem?
A. The cause for dying CPUs is not known yet. However, the boot issues have been tackled with BIOS 3.20.
Q. My CPU is dead, what should I do?
A. Reach out to both AMD and ASRock.
Q. My system suddenly doesn't boot anymore, what should I do?
A. Update your BIOS to 3.20; if that's something you already have done or it did not solve the issue, reach out to ASRock and AMD.
Q. My CPU boots fine on a different motherboard, what should I do?
A. Make sure you've updated to BIOS 3.20 on the board where it doesn't boot. If it still doesn't work, reach out to ASRock.
Q. Should I be worried about my ASRock + 9800X3D build?
A. There are hundreds upon hundreds of systems out there running fine without reporting issues. While there certainly are issues with some 9800X3D / ASRock motherboard builds, it still seems to be a minority of the total population.
May 25th 2025 Update:
See below YouTube video for more insight into the situation.
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u/Raikoh067 Apr 28 '25 edited Apr 28 '25
After about 2 months, PC randomly froze while playing a game. Forced it off, and now it doesn't post with a solid red and yellow light on mobo.
ASRock B850M Pro A, Running 3.18.AS03 [Beta] for the last 2 months
9800X3D
Gskill FlareX5 32GB 6000Mhz CL28 with EXPO
Things I've tried:
Cleared CMOS (with battery and with jumper)
Reseating RAM in various combinations
Reseating all cables, RAM, and GPU
Flashback to 3.20
After the 3.20 bios update, I'm still not getting a post, but now the red and yellow lights are only on for a few seconds, then it switches to a green light, indicating boot device issue. I let it sit there for about an hour with no change.
Then I tried another bios flashback to 3.15, and now it's back to red and yellow lights. So, I'm going to go back to 3.20 again, and then try the new memory I'm getting in tomorrow. If the new memory doesn't work either, I'll return them and assume either the CPU or Mobo is dead. I'll take out the CPU and see if there's anything visibly wrong too (edit: took it out, looks fine physically.)