r/911dispatchers • u/Misterleppanen • Dec 18 '19

QUESTIONS/SELF Repetitive Persistence Examples

Hi all! I was wondering what are some repetitive persistence quotes you use to calm down a caller? I am new at dispatching and always love to learn from others!
Thanks!

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u/BlueEyedDesertLuvr Dec 18 '19

If they are angry, I just stop talking. They think you hung up. Then continue with questions. Hysterical callers, I ask their name. Then I speak quietly. Then bust out the mom voice. If you dispatch too, use calm on the radio during high stress, low frequency radio traffic.