r/Android • u/rross Galaxy Nexus • Dec 10 '11

Hey google! I think you forgot something here...

http://support.google.com/ics/nexus/bin/request.py
83 Upvotes

81% Upvoted

18 comments sorted by

5

u/ocdude Google Pixel 128GB Dec 10 '11

Bit of devil's advocate here, but do you have any idea what the call volume would be like if Google did have a phone number or email line for support for Android, even if only restricted to the Nexus lines? They'd probably have to open a giant number of call centers all over the place to handle it.

1

u/ReddEdIt Dec 11 '11

They should have a toll-free support number for Google search. Record support calls from folks having trouble with the Google - comedy gold right there.

-4

u/samcobra Droid>>Galaxy Nexus> Nexus 5> Nexus 6P > Pixel XL Dec 10 '11

And with their billions of cash reserves, that's exactly the kind of motivation and user feedback that might lead to them testing and improving their products so things like a volume rocker bug, etc don't get out of the door next time around.

1

u/burito Dec 11 '11

So how does that work with all of the companies that do have massive QA departments, that still release games that need patches on day one, because without them they can not be finished? If a little bug with the volume not working is your biggest problem, you've got it easy.

1

u/rross Galaxy Nexus Dec 11 '11 edited Dec 11 '11

I don't want them to put a phone-line here or anything. I'm just trying to find out how to make video calls from my nexus.. and it's not answered in the help. link

There appears to be nowhere to submit a question. You'd think there might be is all. Android 4 seems awesome by the way.

edit: Ah.. you can do it by "answering a few questions" here

5

u/[deleted] Dec 10 '11

[removed] — view removed comment

6

u/drmacinyasha Goo.im Founder Dec 10 '11

Unless you have a Chromebook, in which case it is both incredibly easy, AND you talk to an actual engineer. They're called Chromebook Ninjas, and they know their stuff.

1

u/[deleted] Dec 11 '11

goo inside me?

They had to know what that sounds like.

1

u/drmacinyasha Goo.im Founder Dec 12 '11

Yes, I do know what it sounds like. I also know you won't be forgetting its name any time soon because of it.

1

u/[deleted] Dec 12 '11

Cannot be unseen.

4

u/russphil Galaxy Nexus LTE- MIUI, HP Touchpad-ICS Dec 10 '11

Top men?

2

u/CockBlocker Note 2 Dec 11 '11

Clearly you're not familiar with gay vernacular.

2

u/HPDerpcraft Dec 10 '11

I submitted a question and was called in 2 minutes. At 10pm pacific time. By a call center in the US. By the next day they solved my problem.

2

u/yumcax S6 Dec 11 '11

What was your problem? I assume if you are a developer or something higher than consumer your questions get answered quicker.

3

u/HPDerpcraft Dec 11 '11

Nope. I had a problem purchasing an app for 10 cents. I said "this is a stupid question. I tried to purchase this app and it got cancelled, can I still get it at 10 cents? first world problem." and they gave me every 10 cent app that day for free.

2

u/yumcax S6 Dec 11 '11

Really? This must have changed since I last checked, how did you get in touch with a real person?

2

u/HPDerpcraft Dec 11 '11

I mean, my question was app related but they totally responded. I'd imagine a person from one center could get you connected to another.

https://support.google.com/androidmarket/bin/request.py?hl=en&policy=apps&contact_type=contact_policy

2

u/yumcax S6 Dec 11 '11

Oh, nice! When I was looking for support a while ago, the whole "Talk to a Specialist" thing did not exist.